Address
Form of workAbout the Business
Clintons Toyota is a privately owned car dealership proudly located in the Macarthur Region, we recognise that success in our community comes through our people and the exceptional service they provide to our customers.
An opportunity has been created for a Customer Service Advisor position at our Service Excellence award winning Campbelltown and Gregory Hills site.
To be successful:
- Strong hospitality skillset, with a customer-centric mindset.
- A passion for customer service and drive to exceed customer expectations.
- High level of communication skills, incorporating written and oral communication, influencing and negotiation skills.
- Proven experience meeting and/or overachieving Customer Satisfaction Targets
- Ability to build effective relationships with team members and customers.
- Decision making skills.
- Excellent time management skills.
Tasks and Responsibilities
Your responsibilities will include (but not limited to):
- Provide excellent customer service.
- Promote the dealers service departments capabilities and strengths by taking guest enquiries and service bookings.
- Determine customers’ needs and communicate these to the service shop and deliver the vehicle on time.
- Preparing repair orders for future bookings
- Provide clear cost estimates of work to be done.
- Monitor the work progress and keep customers informed of changes to cost and or completion times within departmental KPI times.
- Take all necessary actions to resolve customer complaints in the shortest possible time.
- Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges.
- Carry out all tasks required according to standard work procedures.
Benefits
4K Automotive provides opportunities for all team members to have a long and rewarding career.
We offer:
- Competitive remuneration packages - car allowance payable
- Attractive commission & bonus schemes
- Comprehensive Induction Program
- Ongoing Product training
- Individual career development plans, including internal peer support and external coaching
- Staff discounts
- State of the art working environment
- EAP Services
Our Service Department is open 7.30am - 5.00pm weekdays. To assist our guests we are open 7.30am - 12.30pm Saturdays which is on a rotating roster, typically one on then one off.
Important Information
- Only shortlisted candidates will be contacted
- To be considered for the position applicants must have full working rights.
At Clintons, we value diversity, equality and inclusion, we are committed to providing work environments where everyone is included and treated fairly and with respect.
