Service Advisor

Western Truck Group (WTG) are seeking a Service Advisor to join their team at Chevallum, Sunshine Coast.

About the business

WTG are authorised Volvo, UD & Mack truck dealers (along with Isuzu trucks in Mackay).  WTG have branches located across regional Queensland, Northern Territory and New South Wales.  We are also supported by a strong network of regional Customer Service Centres covering a broader area to support our valued customers.

WTG is proud to partner with Volvo Group Australia (VGA) and share their vision:

“We are passionate about continuously striving to drive prosperity and being the most desired transport and infrastructure solutions provider.  We live in a rapidly changing world and Volvo Group Australia is committed to embracing change and technology to ensure we can offer sustainable and effective solutions, now and into the future.”

As a local, Australian made certified manufacturer (Volvo and Mack), VGA and its network of dealers are committed to providing safe, innovative and environmentally friendly solutions to the Australian transport industry.

Western Truck Group prides itself on being an equal opportunity employer of choice, family values ethos and our core principles of:

• Safety
• Our People
• The Customer

 About the role

You will be responsible for:

• Meet and greet customers
• Accurately and completely generate work order
• Gather any additional information that will assist with the repair order
• Assist with workflow planning
• Ensure customer accounts and payment method
• Ensure all work is authorised by customer
• Check job card is satisfactorily completed by workshop staff
• Transfer job card information into Dealer Management System
• Cost the job, ensuring that all charges are correct to the mutual benefit of the customer and the company
• Present job/Invoice to customer and daily invoiced of workshop repair orders
• Escort customer to their vehicle
• Remain in continuous and direct contact with mechanics, supervisors and the customer
• Ensuring Database entry and accuracy
• Inbound and Outbound calls for the Service Department
• Following up on quotes daily
• Following up on previous work performed for customer feedback.

Benefits and perks

The Western Truck Group will offer:

• Attractive remuneration
• A commitment to internal and external training
• Stable and long-term employment
• A friendly and team-based culture 

Skills and experience

Valued Skills and prior experience include:

• Previous experience in service department/warranty
• Previous Dealership experience would be preferred but not essential
• A high degree of dependability, reliability and dedication to customer service
• Good administration skills
• Good over-the-counter and phone manner
• Excellent work ethic, gaining enjoyment from practical and manual activities
• Strong focus on safety and security of all personnel, equipment and environment
• Current Australian Drivers Licence

All applications will be treated with the utmost respect and confidentiality.

Our commitment to our business partners is "With you for the long haul", and this applies equally to our staff.  Come and join our growing team today, within a business who values its people.