Service Advisor - New Position

Pickerings Automotive Group Townsville represents 14 new vehicle manufacturers including Prestige European brands, niche brand manufacturers and operates two Used Vehicle locations in the city. All underpinned by our Premium Service Teams across three service departments that represent all our brands plus more. With Automotive Dealerships throughout Queensland and the Northern Territory, we are one of the largest privately-owned Automotive dealership businesses in Queensland. 

This is your chance to join the growing Service Department as an automotive professional and Customer Service Advisor. Excel to new heights and develop your career in a structured, fast paced and supportive environment. Also, gain the opportunity to work with a diverse range of brands to further enhance your automotive expertise in a highly professional dealership.

• Reporting to the Service Manager
• Experienced in Customer Service
• The position is full-time
• City location
• A salary + OTE
• Uncapped Bonus Structure
• Working hours will be Monday to Friday 7:30am to 5:30pm
• Service Advisor Training and Development Pathway

Ideally coming from an Automotive Service Advisor background, you will be highly motivated and with excellent interpersonal skills you will enjoy going the extra mile for your customers.  You will be a problem solver who sees opportunities and tasks in an innovative fashion, and can make the complex seem simple.  Working under pressure will be something you thrive on with your time management and prioritisation skills being at an advanced level.

Responsibilities will include:

• Providing outstanding customer service by being the point of contact between the customer and the workshop
• Coordinating the customer service bookings, car pick up, cleaning and delivery time
• Accurately record data such as time, expenses and materials
• Liaising with the customer on estimated completion times, updates and follow up required
• Discussing service and product improvements for our customers.
• Confidently and accurately communicating to the customer around their vehicle

Specific Skills required:

• Experience in a Service Advisor role within the automotive industry (desirable)
• Experience in a fast-paced customer service background with outstanding customer experience results
• Strong automotive technical understanding (desirable)
• Ability to work in a high-pressure environment, remaining upbeat and positive
• Superior time management skills and a commitment to meeting objectives
• Passion for what you do and a desire to succeed
• Open Drivers Licence with clean licence history

We have a number of additional benefits for our staff including:

• Fantastic health & wellbeing programs
• Gym and health hub memberships 
• Social calendar and events
• Access to major discounts at thousands of retailers through our employee benefits gallery. 

All applications will be held in strict confidence if you believe you have what it takes then click on apply now link.

Only shortlisted applicants will be contacted