AddressMothers Who Care, based in South Brisbane and extending to Logan, is driven to provide ‘Exceptional Client Experiences’. We are focused on developing a team culture where all interactions are made with a ‘feels like family’ approach. Mothers Who Care has an equal opportunist philosophy for our clients and employees. We provide services and support with Care, Kindness, and Open Communication.
The Role:
Ensure that rosters are developed and reviewed, that clients and support workers are appropriately matched, and shifts are staffed.
Ensure case-notes and shift sign offs are completed daily.
Receive incident reports and appropriately record and follow up in accordance with policies.
Contribute to the growth and expansion of services by excellent phone manner and phone engagement.
Communicate regularly with support workers, participants, and families to ensure they are fully informed of rosters and any changes or adjustments.
Schedule and process changes in our rostering system.
Resolve rostering issues.
Maintain regular contact with clients and support workers, including face to face meetings, as a means of getting to know each person, thereby building, and maintaining relationships.
The role may change to meet the objectives of the company
What we are looking for :
1-2 years’ experience in the Service Coordinator role.
A client and outcomes focused approach, with an emphasis on making the client experience exceptional is essential.
Displays excellent interpersonal skills in communication and excels at building trusted relationships.
Has demonstrated experience in workforce scheduling or rostering within the disability or aged care sectors.
Proven ability to develop and maintain effective working relationships with stakeholders at all levels.
Ability to handle complaints and resolve disputes and conflicts effectively and courteously.
Demonstrated understanding of NDIS
Computer literacy with proficiency in the use of MS Office suite/Google drive and working
knowledge of client management systems and databases.
Has excellent time management skills, with the ability to manage changing priorities.
Is emotionally intelligent, and able to empathise and respond to participant and families changing needs appropriately.
Is resilient and can work calmly and effectively under pressure.
Loves working in a fast-paced environment.
Can work autonomously, whilst also being an active team member with a ‘can-do’ attitude.
Desired Skills:
Experience in Disability services/NDIS
As the client services rostering coordinator, you will maintain and coordinate community care services within the Mothers Who Care client portfolio.
They are the primary contact and interface for clients and Support Workers. The position builds relationships with a range of internal and external stakeholders to ensure that the client experience is exceptional, and services are responsive to their needs.
Coordinators are valued, supported, and developed to deliver the best practice client experiences and representing the organisation’s values and standards.
This position is an important role within the organisation and is high paced, and client focused.
To provide appropriate leadership of a team to deliver safe, timely patient focused care to ensure optimal outcomes for all stakeholders involved.
