AddressAbout us
Noppen Group is a privately owned, ISO certified, Australian owned company established in 1998. At Noppen Group we differentiate ourselves from the others by being able to offer the majority of HVAC services in house, performed by our own technicians with our own equipment. At Noppen Group, our people are our most valuable asset and we will provide ongoing training and support. Team culture is of utmost importance and we are seeking a candidate that will not only fit in, but contribute by bringing their own personality and experience. If you feel you would suit this opportunity, please apply today!
Qualifications & experience
- Experience scheduling and coordinating tradesmen preferred.
- Intermediate to advanced Microsoft Office skills.
- The ability to work within a fast paced team whilst contributing value through critical thinking and teamwork.
- Excellent communication and organisational skills are a must.
- Excellent customer service skills.
- Understand written information and instructions with the ability to correspond clearly and concisely.
- The ability to work as part of a team.
Tasks & responsibilities
- First point of contact answering phones.
- Procurement and coordination of parts and other materials, receiving deliveries and assigning to technicians.
- Answering customer queries via phone and email, responding within a timely manner.
- Raising purchase orders and verifying receipt of materials.
- Carry out administrative duties such as filing, scanning, copying, printing.
- Work closely with Service Manager to ensure department is running smoothly.
- Liaise with technicians and customers to coordinate and schedule planned and unplanned services to ensure timely and accurate maintenance scheduling/
- Use and management of service system(s) to log, update, follow up customer requests.
- Manage all customer service calls from start to finish in a pleasant and professional manner via phone and email.
- Scheduling/generation of technicians' service jobs and routine activities.
