Service Coordinator - Home Care

About Aunty Grace

Aunty Grace is on a mission to disrupt and improve the Home Care industry, and we’re looking for motivated and passionate people to help get us there.

We’re on the hunt for people who are driven to create positive change, eager to learn and grow with a values-led company. There’s no hierarchy, no politics, just a group of people coming together to achieve great outcomes for our clients and have fun doing it.

Aunty Grace provides exceptional, seamless care, with a focus on innovation. 

We empower people to connect, manage and deliver the right support and services. Our aim is to maximise the health, independence and lifestyle of our clients. If you want to spend more time focusing on people and less time on paperwork, Aunty Grace is the place for you.

Our office is centrally located in Collins St, close to great coffee, convenient lunch spots, and nice walks to break up your day. We also have flexible work arrangements.

We value integrity, ease, innovation, and respect.

This role is perfect for those who value relationships in their work, are striving for professional development but aren’t getting it, or those who want more from their employer. 

If this sounds like the role you’ve been searching for, we look forward to hearing from you!

The Role

The Aunty Grace Service Coordinator role is all about putting a smile on the face of our clients, making every experience a great one. As the team member responsible for arranging and scheduling the right services for clients, the Service Coordinator is focused on understanding the needs of clients and solving problems with a positive attitude. 

Aunty Grace has a commitment to making everything easy and seamless for our clients. Nothing is too much to ask. The Service Coordinator embodies these values, so a client-focused, positive approach is critical to success in this role.

You will work alongside a like-minded team of customer-service people, Care Managers, care workers and health professionals to deliver great outcomes to our clients. Working with a large group of clients and being responsive to their needs will require strong organisation or prioritisation skills, and a willingness to ask for help and support others where required. 

You will enjoy the satisfaction that comes with working together to make a true difference in people's lives, promoting and enabling your clients' health, wellbeing and independence. 

To be a Service Coordinator with Aunty Grace, you must have:

• Demonstrated experience working in a fast-paced customer experience/customer service or admin role
• Outstanding skills in building and maintaining customer relationships and managing client expectations
• The ability to effectively juggle a high volume of tasks and competing priorities to maximise service delivery to clients
• A National Criminal History Check / Police Check showing no disclosable Court Outcomes or Convictions, and no greater than 3 years since the date of issue

Desirable:

• Experience working in customer service or service coordination/scheduling in either the Home Care Packages or Community Home Support Program, or other health or related fields (e.g. NDIS, hospital)
• Demonstrated experience in effectively managing customer feedback and complaints
• Experience working within or demonstrated understanding of the Aged Care Quality Standards framework

Why Work With Us?

At Aunty Grace we understand that providing great care is all about connecting with people. You will be part of a new and better way of doing things, collaborate with a passionate team, and contribute to a culture that is all about constantly improving and adding value to our clients.  

In this role you will have the added benefit of:

• highly competitive salary
• flexible work arrangements
• realistic workload with a focus on client experience and outcomes
• great career progression opportunities
• the chance to work with people who want to help you learn and grow

If you want to apply for this role or just learn more about Aunty Grace, apply or email us now:

*******@auntygrace.com.au

Don't forget to include your CV and a little bit about yourself