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Form of workAbout Us:Forkwest is a locally operated Forklift company in Bunbury WA and has been in business for 29 years. We are seeking enthusiastic individuals to be part of our team that focuses on forklift repairs and other commercial vehicles such as 4WD and light trucks. We have a great brand along with a new and modern workshop facility that would suit an energetic, mechanically-minded person who is motivated by delivering outstanding customer service.
The Role:
We are seeking an experienced Service Coordinator to join our Team in Bunbury. You are the key point of contact for all customer enquiries, allocation of the service work to the Field Service Technicians and managing end-to-end service delivery to our customers..
It is a fast-paced and dynamic role with plenty of opportunity to development and career progression.
What I will be doing?
- Receive inbound requests for servicing, breakdowns and scheduled maintenance works from customers
- Coordinate the daily schedules for the national team of Field Service Technicians
- Prioritise customer requests and allocate resources appropriately
- Provide regular and timely updates to customers on the status of our Technicians attending to their request
- Coordinate scheduled preventative servicing and maintenance
- Experience in a customer focused, scheduling or coordination role within Mobile Equipment, Automotive, Mining or a similar industry
- Automotive / Mechanical knowledge or exposure
- Strong attention to detail whilst working at a fast pace
- Ability to prioritise and confidence to make decisions
- Advanced problem solving ability
To register your interest, click the apply button or call the Recruitment Team on 0439 241 *** if you have any questions.
