Service Coordinator - Nowra

Hutcheon and Pearce

Service Coordinator

📍Nowra, NSW

Hutcheon and Pearce

Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 21 locations and are committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers. Our team embodies four core values — Community, Innovation, Integrity, and Teamwork. These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.

Hutcheon & Pearce has always been a proud family business. To us, our team is family.

About the Role:

Collaborating with the renowned John Deere lineup of equipment, your role will assist in the coordination and directing of all service department workloads to maximise efficiencies in the department. We are seeking an individual with a strong organisational skills and a dedication to customer service.

Responsibilities:

• Maintain accurate records and provide on-time reporting relative to the service department
• Coordinate the booking of customer repair jobs and assignment of the jobs to the service department
• Open work orders, perform quotes and maintain control until closed/invoiced.
• Keep customers up-to-date on the progress of their jobs
• Facilitate internal communication and coordinate external enquiries to the Service department
• Assist in the scheduling of technician on-the-job training and coordination of team safety meetings
• May assist in providing performance feedback of service technicians to the branch Service Manager
• Prepares warranty and product improvement claims including the computation of charges, submission, and follow-up with the Group Warranty Department.

As the successful applicant you will have:

• 3+ years experience in a dedicated service department or administrative related role
• Ability to lead, coach and train others
• Familiar with the John Deere product
• Ability to use standard desktop applications
• Familiar with basic financial and accounting principles
• Strong organisational and time-management skills
• Forklift license preferred (we can help you with this!)

What's on Offer:

• Competitive Remuneration
• Be part of a company that encourages personal and professional growth
• The chance to work with a supportive and vibrant team
• Involvement in company discounts and corporate financial support programs

Want more information? Contact ***********@hutcheonandpearce.com.au or call Zara on 0455 884 ***.

Advertisements for this role close on Tuesday, 26th of March 11:59pm with resumes considered upon submission.

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Apply Today, to experience the H&P difference! ✅

• Submit a Resume and Cover Letter detailing your relevant knowledge, skills, and experience.

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As part of the recruitment process, pre-employment checks will be conducted in line with the requirements of the position.

Hutcheon and Pearce is as inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life.