AddressAbout VIKING
VIKING is a global company with more than 63 years of innovation and leadership in maritime and offshore safety. We are proud to provide leading innovative products to help save lives at sea. We manufacture, sell and service products as diverse as lifeboats and life rafts, through to aviation survival suits and Marine Fire equipment, operating to the highest of standards. VIKING is currently expanding. Today, the company employs over 3000 people. Our global organization spans 8 production facilities, 85+ branch offices, 8 training academies, and 280+ certified servicing stations.
Your Opportunity
VIKING is offering very flexible working arrangements that include;
- Working from any location in Australia
- Flexible work environment
We currently seek an Experienced and Energetic Candidate for the role of Service Coordinatorat our Perth Based Office. The role will be responsible for liaising with our key clients and also with our global network. You will be the primary point of contact and will be deeply involved with interpreting customer requirements, quoting service work, allocating labour, parts and testing equipment to the scope of work, mobilising service personnel and preparing service related documentation as well as keeping appropriate records to conduct full and detailed supported invoicing.
Who would the Role Suit
The role would suit someone who is a great communicator, has an eye for detail and can multitask. If you want a challenge, can manage an ever changing situation while also being someone that can offer solutions then this role is for you. Its fair to say that no 2 days are ever the same at VIKING!
You will also need to have a fairly logical way of operating, keeping track of quotes, parts, managing costs and be able to transfer this into an invoices when the job is completed.
We'd also like someone who's worked in a similar technical-centred industry, or at least be someone that is willing to learn as you will need to be able to understand the niche nature of our business.
About You
Successful candidates need to be customer-focused, highly organised, can adapt to change quickly, have strong attention to detail, and be an outstanding team player and communicator.
Applicants must meet the following Criteria:
- Have the confidence to ask questions.
- Be able to logically present information to our customers such as pricing, timings and create job packs for our service teams.
- Be organised and able to manage multiple tasks simultaneously.
- Have good time management skills, i.e. ensure timely replies to customers, monitor job progress/status closely and ensure timely delivery of services to meet customers’ expectations.
- Have a flexible approach to any given situation and be able to prioritise accordingly.
- Have excellent written and verbal communication skills.
- A good level of computer skills in Windows based programs
- Previous experience in SAP systems
- Previous experience in planning and coordinating
- Work well as part of a small team and be flexible to assist in other areas of the business.
The following is desirable, but not essential:
- Estimating and quotation experience.
- Working in the marine industry or similar
- Worked with key customers and be flexible to their needs.
What does VIKING offer:
- Great working environment with fantastic culture
- Modern office and facilities
- Discount gym memberships
- Training opportunities that include national and international travel
Only applicants who have the right to permanently live and work in Australia will be considered for this position.
If you feel you are the right candidate for this position, you are encouraged to apply with a cover letter and resume outlining in detail; how you would be an ideal fit for the role.
