AddressMercedes-Benz Hornsby is seeking a high performing and energetic Service Coordinator/Receptionist to join their service team. This person will be self-motivated, passionate and committed to delivering exceptional customer experiences.
As part of Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands we have a lot to offer an employee.
The Mercedes-Benz Hornsby and ASG Experience.
- Paid Parental Leave
- Discounted Health Insurance
- Access to an Employee Assistance Program (EAP)
- Family and Friends Referral Program
- Internal Referral Incentive Scheme
- Free Coffee, Tea Hot Chocolate etc 😊
- Team Activities and BBQ’s
- Opportunity to be part of community support at a local and national level.
- Diversity and Inclusion Council
- Be part of a wider group with over 1800 employees across 55 Dealerships in NSW / QLD / VIC and NZ.
Some specific responsibilities of the role include:
- Making and receiving service booking calls
- Explaining service options and processes
- Completing relevant paperwork
- Communicating with colleagues with scheduling of bookings
- Updating and supporting customers throughout their service
- Updating customer database as required
The ideal candidate will have:
- Outstanding communication skills both verbal and written
- Strong IT skills
- Confidence dealing with all customer types
- Problem solving and critical thinking skills
- Excellent time mgmt. and the ability to multi-task
- Experience in a similar role within the automotive industry would be a huge advantage but not essential.
At ASG our purpose is to drive endless possibilities, for our customers, employees, shareholders, and brand partners. Our Values include Strive for Excellence, Care, The Village and to Lead Change. We warmly welcome people of all genders, backgrounds, and situations to deliver an equal diverse customer base
