Address- 12 month Fixed-term contract role.
- Silverwater location with parking available.
- Opportunity to work from home 1 day per week once trained.
About The Company
Our Client is a leading healthcare technology integrator who provides customer-centric technology solutions. They have successfully implemented, and continue to service, clinical communication solutions across NSW and ACT.
About the Role
As a Service Coordinator, you are responsible for receiving, logging and scheduling all field service calls. This includes speaking with customers over the phone, assessing and analysing the type of fault and priority level and scheduling the appropriate service technician to attend the customer site to resolve the issue.
Key Responsibilities
- Receive service requests by Phone and Email from customers.
- Assist Coordinating the appropriate service technician to visit the customer site at a convenient time.
- Check all outstanding jobs and ensure all completed jobs have been closed off to the customers’ satisfaction.
- Strengthen existing customer relationships.
- Ensure documentation for each service call is completed in Simpro as required in a timely and efficient/effective manner.
- Actively contribute to and participate in service team meetings.
Skills and Experience
- Previous experience in a similar role or a strong Customer service or admin background.
- Excellent verbal and written communication skills are essential.
- High level of computer literacy, MS Office and an ERP/MRP system.
- Ability to manage multiple competing priorities.
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Additional information
- 12 month Fixed-term contract role
- Silverwater location with parking available
- Opportunity to work from home 1 day per week once trained
