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Form of work About Us
Australian Unity is a national health, wealth and living organisation with over $1 billion in revenue and provides services to more than 700,000 Australians. We are a mutual entity with around 270,000 members and employ over 7,000 people. Our purpose is to help people thrive.
The Home Care service program manages, administers and delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.
Make a meaningful difference with Australian Unity
We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.
About Your New Role
As a Service Coordinator you will be the primary point of contact for our customers and your own team located in Tumut and surrounding areas. Above all, you will align to our Values of Bold, Warm and Honest.
You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely.
You will deliver and manage the following in your new role:
Manage and lead a Home Care service program, including the operational leadership of a team of Care Workers.
Assist the Branch Manager with overall leadership support for the area, it’s staff and clients
Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
Managing client escalations and complaints to a high level of resolution.
Developing exceptional relationships with both existing and new clients and their families.
Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.
About You
Does this sound like you?
Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
Experience with managing remote direct reports would be highly regarded
Proven experience in coaching and developing high performing teams
Solid experience with MS Office Suit.
Experience managing a high volume client caseload, including complex client care needs, service allocation and case management
Some knowledge of Home Care Packages would be highly beneficial.
What’s on Offer?
Competitive remuneration and employee benefits program
One day off work for Community Leave per year
The opportunity to purchase up to two weeks extra annual leave per yea
A supported learning and career development program
If all of this sounds like your next exciting career journey, then hit APPLY today, as we would love to hear from you.
