Company

Hb GroupSee more

addressAddressIpswich, QLD
type Form of workFull time
CategoryManagement

Job description

An excellent opportunity currently exists with an Ipswich-based Employer of Choice in the Not-for-Profit sector for a full-time, Service Delivery/Practice Manager

The Organisation

Based in central Ipswich, this non-profit provides a broad range of services to clients across the greater southern Queensland region. Key to their success in Service Delivery is a strong volunteer program, an integrated intake system that incorporates each arm of the organisation, and a culture that is engaging, supportive and driven to provide the best possible experience and outcomes for clients in a values-based framework.

The Position

As part of the Executive Management team, this role is tasked with managing internal and external stakeholder relationships, with a focus on Service Delivery. The ability to analyse, assess and structure systems and process to deliver on agreed targets is essential. This includes managing relationships with universities and other organisations to create a sustainable volunteer recruitment and student placement program, rationalising and streamlining the current intake systems into a unified and triaged process that identifies and prioritises client needs, matching them with programs and services, and creating appropriate referral pathways for clients that fall outside eligibility.

This position is responsible for the initial points of contact clients have with the organisation and is therefore critical in maintaining their reputation in the broader community.

Duties will include general office oversight, but the focus is very much on practice standards, client impact, stakeholder and relationship management, workplace culture and meeting the relevant reporting standards on Service Delivery.
 

The Person

The ability to consider your work through the lens of client impact is essential. You will have tertiary qualifications in Social Sciences, Management and/or Law, with relevant experience in a similar role, and the ability to hold a Positive Notice for Working with Children, and Disability Services (mandatory criminal history screening).

The qualities we seek are innovation, adaptability and compassion in an individual who takes a collaborative approach to problem solving and leads by example. A positive attitude, the ability to value and respect each person for their contributions to the team, professionalism, resilience and a genuine desire to achieve better outcomes for clients facing adversity are highly desirable.
  

For a full position description, please email ***********@hb.net or further information, call Shauna Cowen on 07 4639 4***.

Refer code: 1413779. Hb Group - The previous day - 2024-02-02 04:10

Hb Group

Ipswich, QLD
Jobs feed

Principal Technology Consultant

Servicenow

Sydney, NSW

Technical Sales Manager - Microscopy

Oxford Instruments

GB

Cyber Security & Network Cloud Engineer

Accorcorpo

Gold Coast, QLD

MR Japan CS Engineer

Oxford Instruments

Tokyo, JP

Application Security Specialist

Transaction Network Services

Adelaide, SA

Inside Sales Representative (f/m/d)

Oxford Instruments

Ulm, DE

Information Systems Security Officer (Corp176)

Research Innovations

Melbourne, VIC

Product Manager - Physical Sciences Imaging

Oxford Instruments

DE

Mechanical Engineer - FTC 12-24 Months

Oxford Instruments

Oxford, QLD

Head of Cyber Security Strategy & Governance

Insignia Financial

Melbourne, VIC

Share jobs with friends

Related jobs

Service Delivery & Practice Manager

Service Delivery Coordinator

The Decipher Bureau

Brisbane, QLD

6 hours ago - seen

Service Delivery Coordinator

Decipher Bureau

Brisbane, QLD

10 hours ago - seen

Berrinba|Delivery Services Officer

Dhl

Brisbane, QLD

11 hours ago - seen

Delivery Driver/ Customer Service Assistant

Don Kibble Drawing Office Supplies

Southport, QLD

12 hours ago - seen

Service Delivery Manager - Community Care

Ozcare

Mackay, QLD

12 hours ago - seen

MR Service Delivery Driver

Alsco Uniforms

Eagle Farm, QLD

13 hours ago - seen

Service Manager Network Operations and Delivery

Redlands

Cleveland, QLD

13 hours ago - seen

1Tonne Van - OWNER DRIVER for PREMIUM DELIVERY SERVICE - CAPALABA

Ontime Group Of Companies

Darra, QLD

13 hours ago - seen

2Tonne Vans - OWNER DRIVER for PREMIUM DELIVERY SERVICE - BRISBANE

Ontime Group Of Companies

Eagle Farm, QLD

2 days ago - seen

Service Delivery Officer

Queensland Government

Brisbane, QLD

2 days ago - seen

Delivery Station Customer Service Associate

Amazon

Permanent

Heathwood, QLD

2 days ago - seen

Service Delivery Support Engineer (L2)

Ntt Corporation

Permanent

Brisbane, QLD

4 days ago - seen

Service Delivery Manager - Fire Alarms

Cv Services

Hendra, QLD

6 days ago - seen

Service Delivery Manager

Unitingcare Queensland

Brisbane, QLD

6 days ago - seen

Senior Process Engineer

Carnac Project Delivery Services

Brisbane, QLD

a week ago - seen

Computer Systems Technician - State Wide ICT Service Delivery

Department Of Education Qld

Mackay, QLD

a week ago - seen

Cargo Delivery Agent

Dnata Airport Services

Pinkenba, QLD

2 weeks ago - seen

COURIER DRIVER - OWNER DRIVER for PREMIUM DELIVERY SERVICE - Salisbury

Ontime Group Of Companies

Brisbane, QLD

2 weeks ago - seen