Address
Form of workThe Opportunity
Reporting directly to the Field Services Manager, the Field Engineer is responsible for administering and supporting single & multi-domain environments with a large number of
end-users/clients on site. The Field Engineer is responsible for PC installations and seeing through end-to-end IT solutions as well as delivering solutions that are unique to your individual client needs.
This role is a great opportunity for a junior IT professional where we can support your growth.
Key Responsibilities
- Take primary responsibility for the on-site and remote delivery of ICT-managed services to selected clients, in consultation with Account Managers and Engineers.
- Resolve technical issues: Diagnose and troubleshoot hardware, software, and network problems to provide technical support and ensure system functionality.
- Install and configure computer systems: Set up computer systems, networking devices and software applications, including operating systems, software updates, and network settings.
- Monitor system performance: Keep track of network devices and system performance, troubleshoot issues, and optimize system functionality.
- Maintain accurate documentation: Record and update system processes and procedures to ensure accurate documentation of all systems.
- Collaborate with IT teams: Work with other IT teams to address infrastructure issues, troubleshoot software applications, and provide hardware support.
- Provide a range of ICT-managed services to the company’s clients including server, network, user support, systems maintenance, and project work involving end-to-end IT
- solutions.
- Backup systems: Ensure system backups are conducted regularly to prevent data loss in case of system failure.
- Assist end-users: Provide clear explanations of technical issues to end-users who may not have technical expertise.
- Contribute to the delivery of projects on client sites with the Senior Engineers and Account Managers.
- Keep up to date with technology: Stay informed about the latest technologies and software applications to implement them when necessary.
- Ensure system security: Implement and maintain security protocols and software to protect company systems and data from unauthorized access and malicious
- attacks.
- Assist the Service Desk with support services to clients.
- Engage with third-party vendors as needed.
Key Skills and Experience
- Bachelor’s degree or Diploma in relevant IT is advantageous but not essential
- 1-2years of relevant IT experience in administering and supporting multiple & single domain environments
- Knowledge in End-user computing (Desktop Troubleshooting in Domain Environments)
- Hands-on experience with Network devices including Routers and Switches
- Technical ability to resolve incidents within windows server environments
- High level of customer service and ability to comply with Service Management processes
- Good knowledge of Windows Server, Backup Applications and VMware
- Good understanding of current technologies
- Demonstrated ability to work autonomously
- Sets and delivers a high standard of customer service and quality solutions
- Enjoy learning and continuing to develop your industry and product knowledge
- Solutions focused on proven stakeholder engagement
- Fluency in both written and spoken English
- Self-driven and highly motivated to achieve your objectives by understanding customer needs and providing the appropriate support
- Comfortable with clients and engage in clear communication and mature approach to building relationships with internal and external stakeholders
- Valid Driver’s license and may require access to own reliable vehicle or may have access to a Dubbo Field car
This role provides great career growth and opportunity in Dubbo. There is a national Spirit Support Team to ensure your continue to grow in your technical knowledge and abilities.
