AddressThe McIntosh Group are seeking a Service Desk Engineer to handle support requests and resolve day to day issues for team members throughout the company.
The role is responsible for supporting end-users by ensuring continuity of computer system services and by providing technical expertise, assistance, and project coordination necessary to install computer software, modify/repair hardware products and resolve technical problems.
Reporting direct to the Group IT Manager, your responsibilities include:
- Manage the ticketing system (Manage Engine Service Desk) to control the IT requests within McIntosh Group.
- This will include the initial logging of the service requests and escalation as required with key support vendors.
- Maintain a high level of communication on the phone and face-to-face with suppliers and staff to ensure they are left with a positive experience.
- Support various Microsoft products such as Share Point, Windows Server, Windows Desktop and Office365.
- The support of hardware and software for Dell devices and applications.
- Network and product support for printers and photocopiers and liaising with the printer vendor if required.
- Perform proactive and reactive networking tasks with firewall, router and switch hardware.
- Provide one on one training when requested.
- Maintain all local software and hardware licensing to ensure conformance.
- Maintain servers, patching, security, and system backups.
- Ad hoc duties and projects as required
Key skills required for role:
- Tertiary qualification in Information Technology or relevant discipline
- Minimum of 2 years’ IT support experience.
- Excellent technical knowledge of PC and desktop hardware, including, laptops, printers, scanners, etc.
- Experience with supporting and troubleshooting hardware, systems & applications.
- Applications support experience with Microsoft Windows and Microsoft Office 365 productivity suite.
- Experience in ERP systems, SharePoint, Microsoft Office Suite (advantageous).
- A supportive team player with a can do attitude.
- Excellent written & verbal communication.
What’s on offer
This is a fantastic opportunity for an enthusiastic individual to support the Group IT Manager in maintaining the internal network and server- based software. You will have the chance to participate in a number of up and coming projects and learn a variety of new skills to broaden your knowledge base.
What comes next?
Update your resume and cover letter demonstrating your current experience and preferred location and hit “Apply" today.
We are keen to appoint multiple suitable applicants ASAP so apply now.
APPLY HERE
To discuss the role and your options, contact Suzanne for a confidential discussion.
Suzanne Brennan
People and Development
(08) 9475 1***
