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Form of workWelcome to a game changer!
Tech savvy Microsoft Cloud Solutions Co.is expanding. Great ongoing career paths await.
Delivering ICT Cloud & Microsoft Solutions to both State, Federal & Enterprise clients, they are acclaimed for their expertise.
Looking for an experienced Service Desk IT Technical Support Level 3 with a strong understanding of Microsoft and cloud support, preferably in managed services environment.
There are opportunities to grow & develop your career and interests across technology & consulting.
Mixing work in the Broadmeadows office & home in a flexible work environment.
In brief:
You'll be responding to day to day client ticket service requests alongside:
- handling Level 3 service ticket incidents of clients
- desktop & infrastructure support across Microsoft O365, Azure cloud services, WAN/LAN, Print and AV.
- escalating & relating to Account Manager.
- providing a customer success experience.
About you:
3 -5 + years Customer Support experience in a technical environment, including:
- Microsoft O365, Windows, TEAMS, SharePoint, Office Suite (some certifications).
- Endpoint manager / Intune experience
- Strong PowerShell
- Experience working in multi-tenanted environments and scripting bulk operations to do management across multiple tenants
- Azure cloud or similar
- Understanding Agile methodologies inc Kanban or Scrum
- Relevant certifications of interest.
- Customer first mindset.
Permanent Resident or Citizen as security checks and vetting required for certain clients.
TAKE YOUR CAREER TO NEW HEIGHTS in 2024!
Please call Ron Harrop on 0412 766 *** for additional information; or simply apply below.
iCHGROUP
Service Desk Call Centre Customer Service Level 3Microsoft 365 Azure Help Desk Active Directory PowerShell MSP Managed Services Infrastructure Atlassian Jira Tickets Agile Data Center
