Address
Form of work
SalaryThe Role
Join our dynamic ICT Service Desk Team as an integral ICT Service Desk Officer. In this role, you will play a crucial part in delivering Level 1 and 2 technical support and advice. Your primary focus will be on delivering exceptional customer service by promptly acknowledging, updating, and resolving service requests while keeping our staff and students informed every step of the way.
Responsibilities include providing support for desktops, laptops, iPads, and BYOD environments, as well as managing college networks and communication services such as video conferencing, printing, phone systems, email, digital signage, and audio-visual equipment. Additionally, you will provide service support to both academic and corporate staff, as well as students.
As an ICT Service Desk Officer, you will collaborate with the team to establish and improve processes aimed at delivering outstanding ICT customer service. You will also ensure that the ICT Service Desk operates in accordance with college expectations and ITIL standards.
This role offers an exciting opportunity to work with a diverse range of technologies and ICT systems managed by our dedicated in-house team.
Benefits
At Sheldon College we strive to be an employer of choice, providing industry leading benefits to our valued Academic teams and are focused on attracting, developing and retaining the best people, through:
- Industry leading remuneration;
- Salary packaging;
- Employee Assistance Program (EAP);
- On-Site Early Learning Centre plus Prep - 12 College with employee fee discounts;
- Support for career progression and a strong focus on professional development;
- Providing staff with the information, tools and technology they need to succeed;
- Facilities and Resources that enable you to be the best, innovative professional in your field;
About you
Experience and abilities in the following areas are desired:
- ICT Service Desk environments, including first line call, event monitoring, incident creation, diagnostics and resolution for all incidents managed by the Service Desk;
- Over the counter support in a drop-in support scenario;
- Coordination of service requests, incident management, problem resolution and change management workflows;
- Collaborating with an ICT Team, to manage vendor support relationships and validate vendor service delivery to agreed SLAs;
- Contributing to a positive culture of ICT capability and maturity, aligned to and enabling of the ICT Strategic and Operational Plans;
- Performing effectively as a contributing team member for ICT Projects and internal tasks;
- Working in an educational setting that supports desktop, laptop, iPad and BYOD environments across a range of platforms;
- Management of ICT Assets via a centralised asset register;
- Experience with current Audio-Visual products uses and support of;
- Experience in a client-facing and similar support role;
- Keeping up-to-date with the latest trends in education technology;
Qualifications
- Ideally you will have completed (or currently undertaking) relevant formal studies in Information Technology.
- Possess a Working with Children Check (Blue Card)
About Us
Sheldon College is an independent, co-educational, non-denominational College situated in Redland City, catering for students from 15 months of age through to Year 12. We provide a first-class curriculum in the academic, sporting and cultural arenas with access to state-of-the-art classrooms, laboratories, resource centres and studios, as well as cultural, performing arts and sporting facilities.
Our teachers are our most valuable investment. Every member of our academic staff plays a key role in delivering excellence in education. We deliver on our commitment to provide outstanding education in a safe, secure learning environment, underpinned by our philosophy of Love, Laughter and Learning.
Our Mission is “to provide a quality educational experience in an environment that encourages and enables our students to succeed in a constantly changing world”. This role is a key stakeholder in the College realising that mission.
To Apply
Provide application via the apply now button.
The full Position Description listing the requirements of the role is available on our College website at https://www.sheldoncollege.com/contact-us/employment
