Service Desk Officer

Job description Our Enterprise level client is seeking a Service Desk/Desktop Support Engineer with excellent interpersonal skills to provide level 1 support to end users & triage with the Desktop and other support teams. You will use your confident and clear communications skills daily as the first level of support to end users via an onsite Tech Bar within their office.

Each day you'll get 'walk ups', emails and calls from end users within the building requesting support. Other duties will include maintenance of equipment such as laptops. Responsibilities: Provide on-site Level 1 Support for all

End User company devices and Workplace Technology. Create, manage and triage Incidents and requests via the IT Service Management Tool (Service Now).

Assist with set up and configuring of company supplied end user devices, including Laptops and Mobile devices. Provide outstanding customer service and ensure consultative working relationship with customers/stakeholders Keeping customers/stakeholders are up to date on status of…