Address
Form of work How will you make an impact?
Are you passionate about making a positive impact to our members dignified retirement?
As the Service Excellence Manager, you'll play a pivotal role in embedding customer outcome principles into our servicing model. Your dedication will directly contribute to enhancing operations and servicing across our portfolios, ensuring that each member receives exceptional service tailored to their needs.
The opportunity:
Join us in revolutionizing the way we serve our members. In this role, you'll collaborate closely with internal teams and external providers to build a culture of excellence in service delivery. You'll have the opportunity to shape our servicing strategy, driving continuous improvement initiatives that elevate the member experience and align with regulatory requirements.
Key Responsibilities:
Building and managing a governing framework across key areas of the servicing model
Leading continuous improvement programs to drive changes across
... Click here to view more detail / apply for Service Excellence Manager
