Service Management

The Offer

• Work within a company with a solid track record of success
• Leadership Role
• Attractive salary & benefits

The Job

Key Responsibilities:

• Oversee the daily operations, ensuring efficient and effective service delivery.
• Manage and schedule the maintenance, inspection, and repair of fire safety equipment and systems, including fire alarms, sprinklers, and extinguishers.
• Supervise a team of service technicians, providing guidance, training, and performance evaluations.
• Ensure all service activities comply with local, state, and federal fire safety regulations and standards.
• Develop and maintain relationships with customers, addressing inquiries and resolving service-related issues promptly.
• Maintain accurate service records, prepare reports on equipment status, and track service activities.
• Monitor inventory levels of parts and equipment, and order supplies as needed.
• Implement and improve service processes and procedures to enhance efficiency and customer satisfaction.
• Stay up-to-date with industry trends, technologies, and best practices to ensure the highest level of service quality.

The Profile

Requirements:

• Bachelor’s degree in business administration, management, or a related field preferred.
• Proven experience as a Service Manager or in a similar role within the fire industry or related field.
• Strong knowledge of fire safety equipment and systems.
• Excellent leadership and team management skills.
• Strong organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making capabilities.
• Proficiency in using Service Management software and Microsoft Office Suite.
• Valid driver’s license and ability to travel as needed.

The Employer

Our client offer a range of fire services in the Sydney area including, the Blue Mountains, Canberra, Ulladulla and Newcastle areas.