Service Manager

UNLOCK YOUR EXTRAORDINARY JOURNEY IN DARWIN!

Discover a lifestyle like no other in the heart of Australia's Top End. Darwin, with its warm tropical climate, offers a unique blend of outdoor adventures, multicultural richness, and a perfect work-life balance. From exploring pristine national parks to immersing yourself in diverse cultural experiences, Darwin is not just a place to work – it's an invitation to embrace a dynamic and extraordinary lifestyle.

Join Hidden Valley Ford, a leading automotive dealership committed to excellence in service and innovation. As our Service Manager, you'll be at the forefront of a thriving economy, contributing to the region's prosperity while enjoying a supportive team environment that values your growth. At Hidden Valley Ford, we offer not just a job but a family-oriented community, competitive compensation, and exciting opportunities for professional development.

Make the leap to Darwin and Hidden Valley Ford, where every day brings new adventures and where your career and lifestyle converge for an unparalleled experience. Apply today and unlock the door to a rewarding journey in the Northern Territory!

About Us:

Hidden Valley Ford is a leading automotive dealership in Darwin, committed to providing exceptional service to our customers. We pride ourselves on our commitment to excellence and customer satisfaction. As we continue to grow, we are seeking a highly motivated and experienced Service Manager to join our dynamic team.

Position Overview:

As the Service Manager, you will play a crucial role in overseeing the daily operations of our service department. You will be responsible for managing a team of skilled technicians and service advisors to ensure the highest level of customer service, efficiency, and profitability. The successful candidate will have a strong background in automotive service management, excellent leadership skills, and a passion for delivering outstanding customer experiences.

Responsibilities:

Team Leadership: Lead, motivate, and mentor a team of service advisors, technicians, and support staff to ensure a cohesive and high-performing service department.

Customer Service: Maintain a customer-focused approach, ensuring that all service interactions meet or exceed customer expectations. Address customer concerns and inquiries promptly and professionally.

Operational Efficiency: Streamline service department processes to maximize efficiency, productivity, and profitability. Implement best practices to optimize workflow and reduce turnaround times.

Quality Control: Oversee the quality of work performed by the service team, ensuring that repairs and maintenance meet manufacturer and industry standards. Implement quality control measures to uphold the dealership's reputation for excellence.

Inventory Management: Manage and monitor the service department's parts and equipment inventory. Collaborate with the parts department to ensure timely and accurate replenishment.

Budget Management: Work closely with the dealership's management team to develop and manage the service department budget. Monitor expenses and implement cost-effective measures to achieve financial targets.

Training and Development: Identify training needs for service team members and coordinate training programs to enhance their skills and knowledge. Stay informed about the latest automotive technologies and industry trends.

Compliance: Ensure compliance with all relevant regulations, safety standards, and manufacturer guidelines. Stay abreast of industry changes and implement necessary adjustments to maintain compliance.

Qualifications:

• Proven experience in automotive service management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of automotive repair processes and industry best practices.
• Familiarity with dealership software and systems.
• Budgeting and financial management skills.
• Customer-focused mindset with a commitment to service excellence.
• Relevant certifications and qualifications in automotive service management.

How to Apply:

If you are a dynamic and results-oriented individual with a passion for the automotive industry, we invite you to apply by submitting your resume and a cover letter detailing your relevant experience to Steven Ling at *****@hiddenvalleyford.com.au 

Relocation assistance will be discussed with potential applicants.