Service Manager – Southern Sunshine Coast / Northern Brisbane Regions

Service Manager – Southern Sunshine Coast / Northern Brisbane regions

About us

We are a NDIS registered provider supporting people with disability in Queensland. 

We support people to live life on their terms. Our relationship-based model of co-designing supports places the person at the centre of all their life decisions, so a person can live their best life, make their own plans, and be treated with dignity and respect, free from discrimination. We do what we say we do; we talk the talk and walk the walk!

It is our goal to provide supports that match a person’s preferences and to recruit workers in line with those preferences to deliver customised supports that build skills and abilities and that progress toward achieving their goals. 

We employ people who reflect the diversity of the people we support. We encourage applications from everyone including Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers, and LGBTIQA+ communities. 

This recruitment and selection process is based on the support preferences of NDIS Participants and includes the essential requirements for delivering NDIS supports and services.

About the role

This is a full-time leadership, people management, and business development role, reporting to the General Manager – Operations. 

Based within the Southern Sunshine Coast / Northern Brisbane regions, the position requires regular travel to people’s homes and other locations to directly support the delivery of high-quality disability supports to NDIS Participants

This position will recruit and select support workers to match a Participant’s individual preferences, supports and health needs, and will train, lead, and coordinate teams of workers to deliver person-focused supports at home and in the community. 

A key component of the role is to build community and professional relationships across Queensland, and profile the CSBS Group to attract new Participant referrals, and sustain a strong presence with local support coordinators, community groups, and health and wellbeing professionals. 

About you

You will have experience in a similar team based, hands-on leadership and people management role, with prior experience supporting and mentoring workers to deliver person-focused supports in complex and challenging environments.

You will be a savvy user of social media; a smart communicator who can adapt your style to different audiences to build and maintain our local business profile, and provide inclusive and accessible, clear, and accurate messaging to attract new business opportunities.

You will mentor and coach your teams to deliver supports within a positive behaviour support framework, and model positive and safe approaches to create happy healthy work and living environments.

You will have sound time-management and decision-making processes and advanced skills to juggle a range of priorities in a face-paced, dynamic workplace. 

You will be willing to develop your skills and complete the essential training and professional development opportunities provided to successfully lead and model positive behaviours in the team setting.

To be considered for this role, you will need:

• the ability to lead, mentor, and guide team members using a person-focused approach in a recovery-oriented practice framework
• experience using social media to connect with people and promote our supports and services for the purposes of developing business
• prior experience working with support networks, nominees, and guardians to build holistic and integrated supports for people with disability
• experience implementing Positive Behaviour Support Plans (PBSP)
• accurate record-keeping skills to produce quality progress notes that focus on the person’s progress toward their personal goals and aspirations
• knowledge of, or a willingness to learn the NDIS legislation, practice standards and code of conduct 
• a Positive Notice Yellow Card or NDIS Worker Screening Check, or the ability to obtain the latter
• a Positive Notice - Blue Card
• an Open Queensland Driver Licence with comprehensive vehicle insurance
• a current First Aid & CPR Certificate.

If you can demonstrate that you have the skills and knowledge to be considered for this role, and would like to be part of our awesome team – apply now