Service Manager

Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!  

Sodexo are currently seeking a Service Manager to join the team in a permanent, full-time capacity working on site, on a 14 days ON 7 Days OFF Roster flying from Perth. The purpose of this role will be to ensure all segments of the site service delivery are aligned with best practice and business processes.

Job Scope:

• Training and adherence to Housekeeping visual Standards.
• Consistent application and control of Administration and Housekeeping activity to support the accommodation site portfolio.
• Enhanced resident experience through continuous service improvement and innovation.

Requirements of the role will include but are not limited to:

• Onboard and train new and existing personnel with limited understanding of system, process and frontline duties.
• Ensure consistency in cleaning practices, adhering to Sodexo processes to effectively to embed and maintain standardisation across the portfolio.
• Continuously investigate and drive process improvement to reduce the administrative burden for customer facing administrators to enable service excellence.
• Support cleaning supervisors and teams appropriately to meet operational deadlines.
• Support Administration teams appropriately to meet operational deadlines.
• Support Village Managers as required.
• Provide advice and recommendation for improving the supporting technology systems.
• As a leader, demonstrate overarching commitment to health and safety and become a role model for Sodexo’s Managerial behaviours, Diversity and Inclusion.
• Maintain regional forecasting cleaning/accommodation reporting e.g. Perodical cleaning or administration data.

Who are we looking for?  
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo.  You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.  

To be successful, you’ll need: 

• Minimum of 3-5 years’ experience in a similar role and/or as a site-based Administration OR Cleaning Supervisor.
• Experience in Accommodation, cleaning services in remote locations.
• Experience with CRM and Power BI an advantage.
• A C Class Australian Driver’s License.
• Demonstrate high level analytics and problem-solving skills.
• Ability to analyse and synthesis high volumes of data and present the information in meaningful and accurate reports.
• Expertise in identifying the key performance drivers of the business and developing benchmarks to assess and manage contract and service performance.
• Expertise in understanding key performance indicators of the contract, then implement solutions.
• Excellent customer service focus.
• Strong communication skills.
• Advanced excel skills.
• Familiarity with Dashboards and SharePoint.

• Work Autonomously in remote locations.

Why choose Sodexo?  
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.  At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!   
 

How to apply?  
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience  and availability.   

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!