Service Receptionist

Austrack Campers is a rapidly growing company that specialises in the design, manufacture, and retail of high-quality off-road campers. We are looking for a Service Receptionist to join our team and provide exceptional customer service to our valued customers.

As a Service Receptionist at Austrack Campers, your main responsibilities will include:

• Answering incoming phone calls and taking warranty bookings and enquiries
• Managing email enquiries and bookings
• Confirming upcoming customer bookings for warranty
• Liaising with third party repairers regarding warranty work
• Assisting service department in all facets of warranty, parts, and service
• Following up with customers following service to ensure customer satisfaction

The ideal candidate for this role will possess excellent communication skills, be highly organised, and have a passion for delivering exceptional customer service. The candidate should be able to multitask and work efficiently in a fast-paced environment.

Requirements:

• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• High level of resilience and ability to cope well under pressure
• Strong problem-solving skills and ability to think on your feet
• Ability to deescalate situations effectively
• Ability to work efficiently in a fast-paced environment
• Proficient in Microsoft Office and Google applications
• Prior experience in a customer service role preferred

If you are passionate about providing exceptional customer service, have strong organisational skills, and are looking for an exciting new opportunity to join a rapidly growing company, please apply to be our Service Receptionist today!

Application Requirements:

• Resume
• Cover Letter