AddressAbout the business and the role
The Hopper Motor Group is a third generation family owned and operated business. We work tirelessly to provide our customers with quality vehicles and outstanding customer service. We have a loyal team of staff who are absolutely committed to upholding our values.
As you would expect, we also offer servicing and repair with genuine parts, carried out by our factory trained & dedicated specialist technicians.
This is a great opportunity to become a Service Receptionist.
We offer:
- A supportive team environment,
- Ongoing training and development,
Job tasks and responsibilities
Your role will be to maintain excellent customer service at the service department front counter and liaise with workshop staff, sales staff and the Service Manager to ensure that all work is completed on time and repaired to a high quality,
You will need to have a particular focus on the needs of our customers.
Customer satisfaction and retention is very important to our team and our future.
Responsibilities include but are not limited to:
- To ensure customers receive prompt, courteous and efficient attention
- Ensure phones are answered promptly.
- To maintain a close liaison with customers to ensure the Dealership retains customers as "Satisfied Owners".
- Solicit customers for service work by phone and direct mail.
- Work to improve your own skill levels within current job function and operation of computer equipment.
Skills and experience
To be successful in this roles you will hold these essential qualities:
- Experience as a Service Advisor within a dealership environment or relevant experience in a frontline customer service role,
- Reliable and a team player,
- Outstanding communication skills,
- Ability to multi task,
- A go getter!
- A Victorian Drivers License is essential
Please Note:
- Applicants must have Citizenship, Permanent Residency or be able to sufficiently demonstrate valid working rights.
Job benefits and perks
Generous remuneration including incentives are available to the successful candidate.
So challenge yourself, are you up to it?
Enquiries to ************@essendonhyundai.com.au
