Service Sales Engineer

Title: Service Sales EngineerLocation:Reporting to: Service Sales Manager and functionally reporting to National Service salesleaderReports: Nil Role Code: SL002 Account Manager-EntrySL003 Account ManagerJOB DESCRIPTIONScope & impact of the position on the organization:The sale of service-related services and products.Maximize customer and order acquisition in line with company strategy; realizing the objectives set for maintenance, repairs, rental and parts.Overall responsibility for Service Sales and customer development in an assigned sales territory, by providing customer value through technical and commercial expertise and partnering.ResponsibilitiesCustomer & order acquisition for service productsIdentify potential opportunities with existing and new customersIdentify sales opportunities, elaborate proposals, and coordinate other processes to ensure high level of customer satisfaction.Encourage customer growth and loyalty to the company through continuous support and customer assistance.Perform according to company strategy in terms of customer channels, product mix and selling level.Report according company rules.Using software/programs being obligatory in the companyPrepare and review contract terms and conditions using standard Trane contract templates when applicablePresent the proposal to the customer.Follows up with buying influences.Develop, evaluate, and discuss possible solutions with customerActively participate in teamwork for projects/jobs defined by Acquisition LeaderKeep customer data base updatedAchieve assigned sales and customer development quota through focus on service customer acquisition and developmentResponsible for compliance with our EHS requirementsKey Competencies:WEIGHTS5 = Most important relative to other key competencies2 = Somewhat important relative to o/ key competencies4 = Very important relative to other key competencies1 = Least important relative to other key competencies3 = Important relative to other Key CompetenciesKey
CompetencyDescriptionWeightLIVES THE VALUESInternalizes Trane Technologies’ purpose, advocates positively for the organization, engenders the trust and respect of others and lives the values of integrity, teamwork, respect, courage, and innovation.4COMMUNICATES COMPELLINGLYSpeaks and writes in an authentic and persuasive manner to strike a chord with the listeners, inspire their engagement and commitment, and compel action.5LEARNS ENTHUSIASTICALLYSeeks opportunities and engages with others to gain understanding and insights through the pursuit of information, experiences, dialogue, and feedback.3ADVOCATES FOR CUSTOMERSCultivates strong, mutually beneficial customer relationships and works to earn the trust of the customer by ensuring that the company delivers value and acquires customer-driven insights to effectively address issues, needs and opportunities.5INNOVATESInnovates by imagining new possibilities and combining existing ideas and approaches to create new business solutions.4PROMOTES CHANGEQuestions accepted practices, develops creative approaches, mitigates resistance to change and encourages others to do the same to promote progress through change.4STRIVES FOR EXCELLENCEFocused on achieving ever-higher standards of excellence—for the business, the organization and personally.5Candidate Profile:Education & Experience:Essential- Technical graduate with a certificate in Heating, Ventilation, and Air Conditioning- Must have demonstrated mechanical and electrical abilityDesirable– broad technical knowledge in the field of air treatment, cooling, measuring and control technology of both Trane equipment and peripheralsTravel requirements: To what extent would this role travel?This role will involve daily travel to client sites, therefore a full driving license is essential