Service Scheduler

Southern Generators & Electrical is a fast-paced generator company that offers power solutions for a variety of industries. Trading successfully for 25 years in the power generation industry with depots in all Eastern States of Australia and WA we are the leading company in this field. 

Planner/Scheduler 

This role is based at our head office in Dingley Village (Melbourne) and reports directly to the Service Manager.  The primary role is to organise and coordinate our field service technicians, parts requirements, and day to day work scheduling of the service section of the business, with full support from the management team.

Key Responsibilities

• Liaising with customers over the phone and through emails to schedule sessions.
• Verifying availabilities of inhouse and external participants for planned services, breakdowns, and scheduled maintenance.
• Efficiently making amendments to the organisational schedule for all available technicians.
• Accurately documenting scheduling processes and keeping client records on both electronic and hard files.
• Undertake other duties as required by the Service manager.

Skills & Requirements

• Previous planning or scheduling experience
• Positive can-do attitude
• Organised with the ability to prioritise multiple tasks
• Strong commitment to deliver excellent customer service
• Attention to detail
• Excellent time management
• Work well under pressure
• Proficient in MS Word, Excel, Outlook
• Experience in Syrinx and Service Track (an advantage)
• Previous generator experience or general mechanical background will be looked upon favourably.

Please email your CV and cover letter or call:

Richard Teirney

Service Manager

03 9558 3*** or 0425 568 ***

***************@sgh.com.au