AddressOur client is seeking a driven and experienced Service Coordinator/Operations Support Specialist to join their dynamic team. Reporting to the Operations Support Supervisor, you will play a pivotal role in ensuring seamless operations and exceptional customer service. Your responsibilities will encompass:
Client Details
Our clients business is to safeguard lives and properties through our comprehensive fire safety and security solutions. A renowned industry leader in Fire and Security group of companies, they leverage our collective expertise and resources to deliver innovative solutions that redefine the boundaries of safety and security
Description
Your responsibilities will encompass:
- Coordinating field technician activities, ensuring efficient deployment and optimal resource utilization.
- Dispatching and scheduling technicians to customer sites, optimizing travel routes and maximizing productivity.
- Handling daily invoicing processes with accuracy and timeliness.
- Generating purchase orders and managing procurement needs.
- Maintaining accurate and up-to-date data entry, ensuring data integrity.
- Providing exceptional customer service, addressing inquiries, and resolving issues promptly.
- Performing general administrative tasks to support the team's operational efficiency.
The ideal candidate should possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Excellent communication and problem-solving abilities are essential for this role. Experience in a similar role within the service industry or operations support would be highly advantageous.
Profile
To be successful in this position you will:
- Australian Citizenship or Australian Permanent Resident (PR)
- Experience coordinating/scheduling field technicians in a fast paced environment
- Enjoys working in a team environment.
- Experienced with data entry and analysing data.
- Experienced working with MS Office - Excel
- Knowledge of Pronto / Salesforce or other ERP / CRM systems (preferred but not essential)
- A customer centric focus
- Technical aptitude to pick up the industry and role quickly.
- Experience within customer service in a call centre/team environment (mandatory)
- Familiarity with KPI targets
Job Offer
If you think you will thrive in this position, please APPLY NOW!
- Competitive remuneration package
- Supportive team structure with all training provided
- Planning and support for progression
- Working for a global organisation which brings job stability and where you are treated like family
- Access to an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more
