Service Support Officer

Service Support Officer

• Responsible for superior administrative support, customer service and process improvement.
• Full time role across two sites (0.8 and 0:2 split) 
• Awesome culture and programs
• Based in the Shire of Moira, Cobram and Shire of Towong, Tallangatta

Who is Kernow?

Kernow has been at the forefront of the environmental health industry in Victoria for more than 28 years. We’re different, because we are a medium sized private company with more than 50 Environmental Health Officers across metro and rural areas. We also have a large immunisation team and support personnel. Our staff have significant expertise and are respected leaders in the field. We have long standing relationships with a number of large and small councils in metro and rural Victoria and provide short term contracting solutions to various other councils within Victoria.  

But what really sets us apart is our training and People and Culture programs. They really are best practice and our culture is like no other!

The Role

This is a full time role. You will be part of a network of professional and experienced Environmental Health Officers and Service Support Offices across the North Eastern region of Victoria. You will be supporting the Environmental Health team at Moira (4 days per week) and the Environmental Health team at Towong (1 day per week). There is some flexibility as to and spread of hours. Theres is also potential for work from home options in respect of the Towong duties. 

In this role, your core responsibilities will be:

• Providing a high level of administrative support to enable the efficient and effective delivery of the environmental health portfolio by the Environmental Health Team at Moira and Towong.
• Management of the databases owned by the Environmental Health Team at Moira and Towong.
• Process improvement and implementation of technological change across the portfolios.
• Fostering and promoting a culture of strong Stakeholder relationships (internal and external);
• Creating and promoting an exemplary customer experience; and
• Managing small projects.

What do you need from me?

To be successful in this role, you will have recent experience as an administrator or office manager with proficiency in the Microsoft Suite of products. 

You will be professional, detail oriented, efficient and organised. You will have excellent communication skills, and you’ll be happy working both autonomously and collaboratively within a team environment. You’ll be great with people and be able to manage different stakeholders. You will be motivated to develop professionally and embrace new technology.

15+ reasons to Apply 

We commit to making sure our teams feel valued and appreciated… How do we do this?  

Great question…  here are 15+ answers 

We provide- 

1. A Values led culture; 
2. Hybrid working environment with a supportive work culture and flexibility; 
3. Team connections using social media and crew app; 
4. The regular use of puns and memes; 
5. Annual offsite review day; 
6. Absolutely raging Xmas parties; 
7. Commitment to Sustainability; We embrace modern technology reduce the use of paper, and our cars are part of Greenfleet; 
8. Mid year company wide events; 
9. Diversity and Inclusion; 
10. An environment that prioritises mental health with annual Team Wellness Plans and activities that are away from the workplace ( Escape Rooms, Pottery Classes, Smash Rooms, Spa days just to name a few); 
11. Positive and supportive leadership from the top down; 
12. Development and growth through individualised development plans and the ability to attend extra learning and courses; 
13. Independent working – no micro managing.
14. Consultation with staff on issues – you have the ability to challenge the status quo and contribute to new policies and ideas; 
15. Advancement opportunities; 
16. We just have fun…; and  
17. We have great people!!!   

Sounds good? 

Apply via Seek before Friday 17 May 2024. 

To learn more about Kernow, our culture and our people, see www.kernow.net.au/careers/