AddressAn exciting opportunity exists for an outgoing and self-motivated individual who wishes to make their mark in the managed services sector located in Brisbane CBD and outer suburbs.
We are looking for a Brisbane Service Team Supervisor to oversee and manage our in-field Service Team, ensuring high-quality service delivery and customer satisfaction. This is a Full-Time position reporting to the CEO. Immediate Monday - Friday, Company car or 16K allowance.
About the Role
The role will involve the following duties, but is not limited to:
- Creating and managing the Service Team roster and workload.
- Acting as a “right hand person” to CEO and taking the lead on service projects and initiatives.
- Strong consistent communication daily with our clients on daily site coverage, team changes and challenges.
- Being an independent thinker and leader who can motivate and inspire your team.
- Improving and maintaining service processes, practices and reporting systems
- Acting as an escalation point for the team and across the business for high-priority incidents.
- Driving innovation and leading a road map of process improvement and new processes.
- Collaborating on the implementation of process improvements for service delivery, such as KPIs, SLAs, and workflow.
- Analysing monthly service metrics and identifying service improvement initiatives.
In addition you will also be required to cover planned and unplanned staff leave when required. This involves:
- Attending to the printers across customer sites, replenishing paper and replacing toner cartridges
- Performing basic trouble shooting on printer devices and cleaning the devices as necessary
- Offering training and support to office staff on the use of their multi-function print devices.
About you:
- Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, team members, and stakeholders.
- Strong knowledge and experience with Microsoft 365 products, such as Outlook, Word, Excel, Teams, and SharePoint.
- Proven experience in supervising and managing a Service Team, preferably in a field service environment.
- A positive and proactive attitude, with a willingness to learn and grow.
- A problem-solving and analytical mindset, with the ability to troubleshoot and resolve issues quickly and efficiently.
- A passion for service excellence and customer satisfaction.
A valid driver's license and a reliable vehicle.
Additionally, all applicants must hold the following to be considered for this role:
- Australian Citizenship/Permanent Residency
- Must be fully vaccinated
- Current drivers licence without restrictions
- Access to a vehicle
Full training will be provided to the successful applicant. In return we offer the right candidate excellent working conditions, competitive salary and incentives, ongoing support and opportunities for professional development.
If you think you have what it takes, please forward your application letter and resume and APPLY NOW.
