Service Technician Qld Brisbane (Reduced Regional Travel)

Primary Purpose   To perform photo lab/Minilab and related equipment installations, provide comprehensive technical backup and after-sales support, as well as efficiently resolve breakdowns and equipment failures with a focus on ensuring optimal performance and client satisfaction across the QLD territory (80% Brisbane metro, 20% regional) Objectives Equipment service & installation-

• Receive service calls from the Service Coordinator regarding customers facing technical difficulties.
• Address operator issues over the phone whenever feasible.
• Visit customer sites to efficiently and securely complete repairs.
• Perform preventive maintenance services following manufacturer standards.
• Plan and execute installation tasks.
• Verify spare parts availability for installations or repairs.
• Coordinate delivery of parts and consumables, aligning with travel schedules.
• Offer basic skills training to customers and direct them to training officers for formal instruction.
• Ensure thorough completion and submission of service and installation documentation, including the ordering and returning of parts.

Provide technical support

• Sustain technical expertise by engaging in ongoing personal study of products and actively participating in the company training programs.
• Address technical inquiries from both the sales staff and customers, facilitating comprehension and offering solutions.
• Contribute sales leads to the sales team and actively promote company products.
• Apply company policies and procedures as documented relating to this role
• Initiate recommendations to change a policy or procedure as outlined in the company Quality/EM Policy
• Initiate FIO forms to fulfill the company's Corrective Action system
• Be aware of, and adhere to all relevant Fujifilm OH&S procedures.

If…

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