AddressCorvanta is more than a technology company. Join a team that empowers out-of-hospital care providers with timely, integrated, patient-centric solutions. You’ll see how your work makes a difference in people's lives and we'll hopefully make a difference in yours.
About the RoleAs Team LeadService Technician in our Customer Care team, you’ll oversee and manage the Service Technicians in providing practical hands-on support to customers in the Emergency Services Industry. This includes coordinating assembly and installation of mobile data equipment in emergency vehicles, analysing service requests, and overseeing maintenance and repair activities both on-site and in the workshop.
You’ll have the opportunity to:
- Provide leadership and guidance to a team of Service Technicians to support field services and installations.
- Allocate resources effectively to ensure timely completion of tasks and projects. Assign service requests to technicians based on skill level and workload.
- Monitor and maintain the quality of service provided by the team. Conduct periodic quality checks and implement corrective actions as necessary to meet customer expectations.
- Oversee the preparation and updating of installation/maintenance manuals, work instructions, and investigative reports. Review and approve documentation prepared by team members. Maintain records of team performance and activities.
- Supervise stock control activities, including spare and faulty inventories. Ensure accurate tracking of equipment and advise management on replenishment requirements.
- Ensure all installations and maintenance activities are conducted in compliance with OH&S Regulation guidelines. Promote a culture of safety within the team.
- Undertake all assigned in-field proactive and reactive requests of mobile data equipment to expected levels of workmanship and agreed SLAs.
- Update and maintain all mandatory Equipment and Software Configuration details using the asset management system.
- Collaborate with other departments, such as Sales and Engineering, to provide technical expertise and support for new projects or initiatives.
- Undertake any other reasonable tasks consistent with training and skills levels required for this position as requested.
What you’ll bring to the role:
- Minimum Certificate III as an Automotive Electrician or equivalent (Certificate IV desirable).
- Experience in either low voltage electrical or automotive roles in a customer-facing environment.
- Experience in investigation and analysis of hardware issues and management through to resolution.
- Experience in reading and interpreting wiring diagrams and identifying electrical circuits.
- Strong communication and interpersonal skills, with the ability to effectively lead and motivate a team.
- Knowledge of OH&S regulations and best practices in workplace safety.
With a team who are truly dedicated and passionate about what they do, Corvanta understands the impact ambulance services providers have on people’s lives. In an industry where providing essential health services and excellent care is paramount, it is crucial patients receive the right care, at the right time, at the right place. To meet these objectives, our business is solely focused on delivering quality solutions that support incident response to influence better outcomes.
We’ll continuously support you so that you can bring your best self to our team. It’s your ideas, energy, and drive that will help all of us grow, innovate, and be successful. If you join Corvanta, you will have the opportunity to:
- make a difference
- join a supportive culture
- work locally and globally
- access various employee benefit schemes
- be challenged every day, and
- most importantly, have fun whilst achieving it all!
Corvanta is part of Modaxo, which brings together 22 brands that solely focus on People Transportation technology. Corvanta and Modaxo are part of the Constellation Software Group which is the largest IT company in Canada and has over 125,000 customers in more than 100 countries across the globe, with offices on every continent.
Please note: Only applicants with Australian working rights will be considered for this role. You will need to successfully pass an Australian National Police Check if you are successful.
