Servicenow architect

ServiceNow Architect

closing date
Friday, 12 April 2024

Requirements

1. About our requirements

The role will be responsible for, but not limited to: 

• Develop and implement a strategic roadmap for the ServiceNow platform in alignment with program and organisational goals.
• Actively contribute to the review, development and/or sustainment of the agency’s application governance artefacts, including application strategies, architectures, technology roadmaps, policies, and practices.
• Ensure the architecture is scalable, maintainable, and aligns with business processes and technical requirements.
• Ensure compliance with design and coding standards.
• Oversee the maintenance and continuous improvement of the ServiceNow platform.
• Conduct regular system audits to ensure performance optimisation.
• Undertake assessments of the platform support documentation, sustainability, and alignment with agency application governance.
• Based on review findings, document identified issues, risks, and opportunities, together with associated actionable recommendations.
• Manage communications with external vendors and partners.
• Collaborate with IT and business stakeholders to identify their requirements and translate them into effect ServiceNow solutions.
• Design and oversee the implementation of end-to-end integrated systems.
• Troubleshoot and resolve complex technical issues.
• Working directly with IT, business areas, application development teams, provide insight and assistance with the scoping, costing, planning and delivery of new application services.
• Provide guidance and mentoring to other team members.
• Stay abreast of ServiceNow updates and industry trends to ensure the platform remains cutting-edge and efficient.

1. About the Program 

The department is in the early stages of a large, multi-year transformative program to replace our aging core election IT systems and infrastructure which will transform the way department provides services to citizens. The initiative is a once in a generation program to support the delivery of event and roll management services with modern technology and is built on delivering capability maturity improvements with a focus on users.
 
The role will be part of the Chief Information Officer Division which delivers a range of ICT services to the agency including infrastructure, application development and communications. ICT services are delivered through a select sourcing model, with a mixture of in-house and outsourced resources.
 
The Chief Information Officer Division is committed to building the agency’s information technology capability by providing resilient, modern, and secure systems informed by data and insights, and to upskill teams to develop innovative new products and services.
 
FAQs
Estimated start date
Tuesday, 14 May 2024
Initial contract duration
ASAP to 30 June 2025
Extension term
12 months
Location of work
ACT
Working arrangements
It is the preference that this role be performed from the National Office in Canberra.
Security clearance
Must be able to obtain Negative Vetting Level 1
 
 
Selection Criteria
Mandatory:

• Extensive knowledge and experience of ServiceNow solutions.
• Ability to provide domain, architecture, and technical expertise to the agency and stakeholders on ServiceNow projects.
• Demonstrated experience in designing, developing, and maintaining ServiceNow applications and integrations using best practices and standards.
• Understand and provide advice, guidance and facilitation in regards to ServiceNow best practice development platform, methodology and solution architecture.
• Strong understanding of ITIL processes and best practices. Experience as a Developer or Systems Administrator in working with ServiceNow modules - ITSM , ITOM, and HR.Ability to analyse, estimate, and deliver technical solutions that meet business requirements.
• Demonstrated experience to create and maintain technical documentation such as design documents, process flows, and specifications.
• Demonstrated experience working as a ServiceNow Architect working with mission critical solutions.
• Extensive knowledge and experience with Microsoft development practices, platforms, and technologies, including:
  • Office 365 platforms
  • SharePoint
  • Azure DevOps
• Strong documentation and communication skills, with the ability to translate clearly between business areas and technical teams.

Desirable:

• Certifications such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), and ServiceNow Certified Application Developer (CAD).
• Exposure to Microsoft Azure Dev Ops.
  • Agile working methodologies
  • Pipeline management
  • Service integrations
  • Repository management and branching
• Flexible skillset and a willingness to learn new and emerging technologies with an enterprise focus.