Servicenow Architect

Our Federal Government Agency seeks to engage a ServiceNow Architect with extensive experience with ServiceNow solutions. You will join a multi-disciplinary delivery team supporting their election systems modernisation program.

Responsibilities:

• Develop & implement a strategic roadmap for the ServiceNow platform aligned with organizational objectives; ensure architecture is scalable, maintainable & compliant with coding standards.
• Contribute to review & enhancement of application governance artifacts, including strategies, architectures, and policies, ensuring alignment with business processes.
• Oversee the maintenance and continuous improvement of the ServiceNow platform, conducting regular audits for performance optimization & documenting issues, risks.
• Stakeholder management & collaboration, including external vendors/partners, & business stakeholders
• Translate requirements into effective solutions, troubleshoot complex technical issues, and provide guidance & mentoring to team members

• Extensive knowledge and experience of ServiceNow solutions.
• Provide domain, architecture, and technical expertise on ServiceNow projects.
• Design, develop, & maintain ServiceNow applications and integrations
• Provide advice, guidance and facilitation in regards to ServiceNow best practice development platform, methodology and solution architecture.
• Strong understanding of ITIL processes and best practices
• Prior Developer or Systems Administrator experience working with ServiceNow modules - ITSM, ITOM, and HR.
• Analyse, estimate, and deliver technical solutions that meet business requirements.
• Experience with Microsoft development practices, platforms, & technologies, including: Office 365 platforms, SharePoint, Azure DevOps
• Strong documentation and communication skills, with the ability to translate clearly between business areas and technical teams.

Job Details:

• Start ASAP to 30 June 2025 with 2x12 months extensions on offer
• Location: Canberra Office
• You must be an Australian Citizen &  hold or be able to obtain a NV1 Security Clearance

If this role matches your skills and aspirations, please apply now for immediate consideration. Please note that only candidates meeting the specified criteria will be contacted. Your interest in the position is greatly appreciated

For further information, please contact Francoise 03 9997 9*** / 1300 946 096 (select opt 1)