Shared Services Support Officer

Shared Services Support Officer Organisation/Entity:  Transport For NSW Job category:  Human Resources & Recruitment Job location:  Goulburn, NSW, AU, 2580 Job reference number:  91351 Employment type:  Fixed Term Full-Time Salary range:  $72265.0-$79489.0 You're passionate about a career delivering solutions that impact millions. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, You’ll be part of the Procurement Team within Transport Shared Services Service Centre based in Goulbourn. You will service a variety of Internal and external staff via telephone, live chat and email. You’ll manage yourself to work through high volumes of enquiries, adhere to set processes and share best practice across the team.    You will act as the first point of contact across multiple customer service channels adhering to processes, providing prompt and proactive customer service, processing transactions and escalating where necessary in a timely manner. This is a fixed term position until: 21/06/2024 For more information on this position and business unit, view the role description. About you You have worked for an established organisation providing customer service either face to face or over the phone. You’re process driven and able to ask the right questions to find a solution efficiently. You’re comfortable working against high volumes, flexible to work against a roster and technology savvy enough to learn multiple systems simultaneously.   Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.  Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options. What are you waiting for…? Connect with us.  Apply now! Applications close: 11:59 pm Monday 5th February 2023 For more information about this role, please contact **************@Transport.nsw.gov.au People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. Need some help with your application? Take a look at our application tips video series. #LI-Remote, #reghyb #reghyb  Job Segment: Procurement, Operations
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