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SalaryWe have an exciting opportunity for a Social Coordinator to join the Marketing team at Lorna Jane HQ on a secondment.
About the Role
As the Social Coordinator, you will foster meaningful connections, enhance brand awareness, and drive audience participation across the Lorna Jane social media platforms and other communication forums.
Major areas of responsibility will include:
- Monitoring and supporting the organisation's online reputation by promptly addressing customer feedback, reviews, and complaints.
- Actively participating in conversations, forums, and groups related to the organisation's target market.
- Directing customer issues that cannot be resolved by you to the appropriate internal departments (ie. Customer Service).
- Driving brand loyalty and building a positive brand image with new and existing customers on Facebook Buy/Swap/Sell community group.
- Staying up-to-date with the latest social media trends and sentiment of social media users in relevant regions.
- Experience working in a retail environment.
- Strong written english skills
- The ability to exercise sound judgement, take initiative, and challenge the status quo.
- Knowledge and experience working with social media platforms is highly desirable.
- Customer focus and service mindset.
- Effective problem solving & time management skills.
- Passion for promoting Lorna Jane's brand philosophy and values.
- Enjoy a culture of wellbeing (includes breakfast daily, monthly fitness classes, Birthday leave).
- Wear your activewear to work every day with a generous discount on the latest collections.
- A close-knit and supportive team
- On-site parking and café.
Other details
- Job family HQ
- Pay type Hourly
