Staff Engineer - Servicenow Irm 

• You are passionate about making peoples jobs simpler and more rewarding.
• We are a team of big thinkers who are engineering the future of banking.
• Together we could create industry leading product lifecycles that support capabilities, people and technology.

Do work that matters

CommBank is recognized as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

As a member of the Chief Technology Office (CTO), you will contribute to all aspects of the technology products and services we deliver, from technical strategy and design to coding to deployment to operation. We provide platform capabilities such as Private/Public cloud host, CI/CD, ServiceNow Platform including Service Management and Observability tooling that is leveraged across all Business Unit Platforms within the Bank to deliver industry-leading software including: CommBank App, Netbank, CommSec, CommBiz and Commbank.com.au.

See yourself in the team:

Our ServiceNow team are responsible for the build and maintenance of enterprise scale ServiceNow Platform serving multiple capabilities across the bank including ITSM/ITOM, IRM, SecOps, and Employee workflow modules.

As a Staff Systems Engineer for IRM module you will:

• Play a crucial role in designing Controls, Risk and Compliance processes across the Enterprise. The responsibility spans technical and strategic aspects requiring in-depth knowledge of IRM, Risk principles and ServiceNow Functionality
• Work closely with Enterprise Risk Team, ServiceNow Platform Team and other stakeholders associated with the processes starting from Requirements Gathering, translating the requirements to Technical Solutions, and addressing stakeholder concerns.
• Support in translating Business requirements to User Stories with Acceptance Criteria
• Conduct discovery workshops for gap assessment and advocate on IRM best practices and Design Principles
• Help define Strategy and Roadmap based on the Current implementation of IRM.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

We are interested in hearing from people who are:

• Experienced in architecting, designing, developing and supporting enterprise scale ServiceNow implementations.
• Translating requirements into technical designs, aligning with ServiceNow platform capabilities and best practices.
• Establishing controls for the technical team to align on standard processes and drive towards successful product releases.
• Experienced in ServiceNow modules with a specialisation in IRM module and Integrations on ServiceNow.
• Experienced in implementing CSDM and CMDB
• Responsible for solution architecture, scalability, performance, and security aspects of ServiceNow Platform.
• Practicing engineering principles, patterns, standards and guidelines across projects and programmes.
• Analysing a wide range of technical data within systems and processes, to anticipate and address problems, or identify improvement opportunities and identify and mitigate issues or risks associated with design or solution proposals.
• Facilitating and contribute to transitioning to target state architecture
• Works closely with the ServiceNow Leadership team to align and prioritize tasks, review operational metrics related to the ServiceNow platform with the business and key stakeholders and actively involved in the overarching platform governance.
• Experienced in ITIL framework, DevSecOps and SRE principles.

Tech skills:

We use a broad range of tools, languages, and frameworks. We don't expect you to know them all but experience or exposure with some of these, or a willing to learn these skillsets, (or equivalents) will set you up for success in this team!

The hiring teams are willing to train you on skills that are necessary to perform the job. We are open to considering candidates who are willing to learn with a "go-getter" attitude!

• 3-6 years' experience in ServiceNow IRM and integrations implementations (mandatory)
• Lead and own ServiceNow technical designs
• Experience and knowledge of SDLC including Release Management, Deployment across complex Environments, ITIL, Cloud Environments (AWS, Azure, Linux, GCP), CI/CD pipeline, automation, testing, scripting, networking and related technologies.
• Complete understanding in Web Technology (XML, JavaScript, HTML, Web Services - REST/SOAP, AngularJS, etc.), full stack design, development, and administration experience
• ServiceNow Certifications (Desired):
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• ITSM Certified Implementation Specialist (CIS)
• CSM Certified Implementation Specialist (CIS)
• Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM)
• Certified Technical Architect (Preferred)

Additional skills:

• Strong understanding of GRC Principles and Frameworks like CPS 230
• Ability to implement IRM Processes on a ServiceNow Platform including Policy and Compliance Management, Vulnerability Management, Advanced Risk Assessment
• Strong technical experience in integrating with External Systems - via REST API's, Kafka Event Streams and other Integration technologies.
• Design and develop enhancements for the existing GRC and help fix issues or defects which arise in the production environment.
• Proven experience with IRM implementation for Financial Services Organizations
• Excellent analytical and problem-solving skills

Working with us:

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We're hiring engineers from across Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.

If this sounds like the role for you then we would love to hear from you. Apply today!

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.