Stakeholder Support Officer

The Stakeholder Support officer will:
* Respond to stakeholder queries and complaints relating to the VEU program via phone and email
* Draft emails and other correspondence supporting program administration in accordance with policies and procedures
* Maintain internal logs and databases, analyse issues and determine required actions
* Develop and maintain effective relationships with program participants and other government agencies.
* Contribute to development and maintenance of administrative processes and system improvements
Please refer to the attached position description for the principal functions and key selection criteria.
Applications must be made through the Careers Victoria website by midnight, March 18th 2024. For further information regarding the role please contact Maria Koukoulas – Manager, Engagement & Compliance on 03 9032 1471 or via email maria.koukoulas@esc.vic.gov.au.
About us
The Essential Services Commission is Victoria's independent economic regulator of essential services supplied by a range of industries. The commission's functions include:
* making regulatory decisions with respect to prescribed industries (including price determinations, licensing, customer protection and access disputes)
* undertaking reviews and providing advice to Ministers on a range of economic and regulatory matters
* administering the Victorian Energy Upgrades program.
Be part of a highly respected and professional organisation that allows you to apply your knowledge while offering flexible working arrangements that support different ways of working, while helping employees balance work and life. You'll be working in a dynamic and collaborative environment with opportunities to undertake stimulating work, with opportunities for professional growth.
How to apply
Please include the following in your application:
* a cover letter outlining your skills, knowledge and experience relating to this opportunity
* a current resume
* a document addressing each key selection criteria
Please note this role will be subject to the receipt of satisfactory pre-employment screening including criminal records, qualification checks and a statutory declaration outlining any previous misconduct investigations.
You can apply by selecting the “Apply Now” button.
We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities. If you would like to discuss reasonable adjustments, please contact people.culture@esc.vic.gov.au
We look forward to receiving your application.