State Operations Manager

Overview:Our client is a well-established organisation in the provision of commercial cleaning and facilities maintenance services.  They pride themselves on building strong relationships and communications with internal and external clients.  People are at the heart of their business, which is one reason they have operated successfully for the past 37 years.  Initially commencing as a cleaning organisation, they have successfully pivoted to provide broader FM services, which represent 40% of their business and are consistently growing.The Opportunity:Due to continued growth, they seek a State Operations Manager to help deliver high customer satisfaction, elevate operational delivery and ensure innovative solutions and best practices.  Managing the day-to-day operational deliverables across their portfolio of clients, the position is a significant opening for their business.

Your responsibilities will include:

• Development and implementation of a clear strategy for improving existing business operations, ensuring that staff and Business Partners are equipped to meet current and future demands of clients.
• Development, mentoring and ongoing training of a large, diverse team of staff
• Establishing relationships with existing clients and identifying areas of value-added services the organisation could offer
• Providing solutions around operational deliverables relating to cleaning and facilities maintenance, including the delivery of special projects
• Financial control and profitability
• Quality assurance, compliance, and drive innovative solutions promoting the organisation as a best practice solution provider.

Why you should join:

• You will be an integral member of the senior executive team and will be instrumental in shaping the future of the business in facilities management.
• You will provide technical support and advice on delivering facilities services covering electrical, plumbing, landscaping, cleaning and general maintenance duties.
• The team culture is family and people-focused - they are genuine, and you will truly get an amazing 'vibe' from this organisation.
• The organisation is going through an amazing change and looking to set itself on the right track for its next growth phase.
• An attractive package of circa $120,000 - $140,000 plus vehicle plus super is available.

Your skillsets:

• You will be a natural manager and leader to inspire and develop teams to perform at their best
• A good appreciation of operations and facilities services is required, ranging from general maintenance to plumbing, electrical, landscaping and cleaning.
• Excellent commercial acumen, with the ability to manage P&L, monthly reporting and performance tracking.
• Prior experience working directly for a service provider and understanding of operational deliverables and KPIs is essential.
• Energy and positivity with a down-to-earth, relatable personality will see you fit right in.

If you are relationship-driven and ready to rise to a challenge in shaping the growth and development of a business, then this most certainly is a role that will appeal.  to apply, please forward your resume to Louise Rowe or contact her at 0400509***.
Additional information

• Work for a genuine, people-oriented service provider
• Inspire the operations team and plan for growth
• Long-term clients and relationships