Store Operations Manager

Job Description:
We are the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents.
In Australia we serve our customers through over 400 clinics. We offer exclusive, all-around, highly customised hearing care solutions and services, guiding our customers through their journey to rediscover all the emotions of sound.
We attract, develop, and empower the most talented people to make more possible and demonstrate our values every day.
About the Role
The Store Operations Manager will:

• Ensure high quality shop personnel experience by enhancing the efficiency and effectiveness of Stores Commercial Operations (e.g., stock/ product availability, procedures, cash collection).
• Ensure shop personnel care by listening stores needs and promptly solve their issues improving the ongoing processes.
• Improve and embed clinical sales excellence across Amplifon clinics by ensuring Store Processes simplification and Store support service.
• Manage Store Operations communication by means of improving processes, tools and contents for field communication cascade.
• Work closely with Data analysts to provide data insight, analysis, reporting and advanced analytics.

Key Accountabilities and Responsibilities
Store Operations:

• Ensure simplification of Store processes and store support service
• Identify opportunities to streamline, reduce red tape and improve overall Store administration while enhancing commercial performance AND compliance requirements
• Guarantee the adoption of Optimised process / Protocol
• Monitor Store performance KPIs and act promptly to maximise store efficiency and effectiveness.
• Support Global / Regional Rex Group projects and pilot new initiatives

Store Operations Communications

• Act as point of contact, collecting needs and relevant information from all back-office departments to timely inform the field
• Collect feedback from field/area managers (e.g., ongoing projects, activities)
• Organize routines (events with external stakeholders, conventions with internals) to support business activities
• Align with internal stakeholders during newsroom routine to leverage synergies and maximize communication effectiveness internally and externally
• Ensure alignment on priorities and resource allocation with country communication

Data Analytics:

• Generate Sales Business insights to support data driven decision

Other revenue and cash Collection

• Monthly reporting on Other Revenue and cash collection activities with a focus on the strategic identification of opportunities and improvement plan

About You

• Master's degree in Audiology
• Certificate of Clinical Practice
• Full Member of Audiology Australia
• Worked as an audiologist for a minimum of 5 years
• Supervised university students and new graduates
• Involvement in Mentor program
• Experience in audiology training (desirable)
• High level of organisational skills
• Strong results orientation and focus
• Quickness in understanding and dealing with a business situation (Risk and opportunities)
• Ability to analyse large set of data using different tools and techniques, to break down complex problems, identify patterns and build predictive models.
• Ability to create a value interaction between company and customer over the duration of their relationship
• Excellent writing skills and attention to detail
• Efficient in all Microsoft office software
• Propensity to put customer at the core of the business, understand the stages involved in customer journey
• Ability in negotiating and communicating effectively with different individuals and groups
• Ability to learn, act and succeed within a matrix organization
• A high level of versatility

What's on Offer

• Amplifon training, career, and learning development opportunities
• A day off to celebrate your Birthday!
• Yearly flu vaccinations
• Free access to our Employee Assistance Program
• Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
• Discounted Private Health Insurance and other benefits and products
• Employee referral bonus when you introduce your friends and family to Amplifon
• An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team

APPLY NOW…we would love to hear from you!
As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply