AddressAbout us
Based in Moorabbin, ZECO Energy is a fast-growing Clean Energy technology company in the electrification of both residential and commercial segments.
At ZECO Energy, we currently provide technical support to over 50,000 residential solar/battery customers across Australia on a daily basis.
ZECO Energy is a “New Energy Tech” accredited CEC retailer and an authorised Solar Retailer under Solar Victoria program.
In addition, ZECO has designed and developed MARSHALL, a smart renewable device that connects, controls and troubleshoots a variety of solar devices to achieve higher efficiency and lower costs. Some of Marshall's features include dynamic export control function and solar sharing for apartments on ZECO's patented dynamic rate basis.
We are currently seeking an Operations Manager to coordinate our residential and commercial installations with a focus on developing the electrification capability of the business statewide. With 4 direct reports you will be responsible for ensuring a high level of customer service and communication; projects delivery on time and on budget; negotiating with suppliers.
The goal is to maintain FIRST IN CLASS customer service.
Qualifications & experience
- You are an Engineer with electrical or electronic or renewable engineering experience or have a building services background
- Solar industry experience is preferred, but not essential
Attributes
- Strong leadership skills to manage and motivate staff members
- Highly organised in managing multiple tasks and priorities
- Great customer support skills
- Positive attitude and ability to work under pressure
- Attitude to learn and grow
Tasks & responsibilities
- Oversee scheduling and installation activities
- Ensure projects are completed efficiently to maximise profit
- Ensure customers are continually informed of progress
- Review operational processes for improvement
- Work closely with sales team to maximise opportunities
- Engage with suppliers to focus on training and product issues
- Target installation teams to be self-sufficient
- Provide BEST IN CLASS customer experience
- Work in tandem with other tech support engineers on technical matters
- Assist in maintaining comprehensive ticketing system for customer support
What's on Offer for the right candidate
- Good remuneration package
- Good career prospects within ZECO for the right candidate
We will only consider candidates currently residing in Australia
