AddressABOUT ACQUIRE BPO
Acquire BPO is an award-winning global outsourcer, providing a range of contact center and back-office services from offshore, nearshore, and onshore locations to clients globally from our Australian, Dominican Republic, Philippines and United States locations. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
A SNAPSHOT OF YOUR ROLE
The General Manager of Internal Operations will oversee the daily operations of our Workday AMS team, Compliance and Risk Management, and Business Analyst departments. This role is crucial in ensuring that our internal processes are efficient, compliant, and aligned with our business goals. The successful candidate will be responsible for leading and managing direct reports, streamlining operations, and driving continuous improvement initiatives across the organization.
You will also be responsible for the following:
Team Leadership and Management
- Lead and manage the Workday AMS team, Compliance and Risk Management team, and Business Analysts.
- Set performance goals, provide feedback, and support professional development for direct reports.
- Foster a collaborative and high-performance culture within the teams.
Operational Efficiency
- Identify and implement process improvements to enhance operational efficiency.
- Develop and maintain standard operating procedures (SOPs) for various internal processes including streamlining of tasks and processes with Acquires HCM and Enterprise platform, Workday
- Monitor and analyze key performance indicators (KPIs) to drive operational excellence.
- Maintain and develop internal reporting and service delivery of internal functions as required.
Compliance and Risk Management
- Ensure compliance with all relevant regulations and industry standards.
- Develop and oversee risk management strategies to mitigate potential risks.
- Conduct regular audits and assessments to identify areas of non-compliance and implement corrective actions.
- Maintain appropriate accreditations as required (ie PCI-DSS, SOC1, SOC2 and others as required)
Business Analysis and Reporting
- Work closely with Business Analysts to interpret data and provide actionable insights.
- Oversee the preparation and presentation of reports to senior management as required.
Workday AMS Team Oversight
- Manage the configuration, deployment, and maintenance of the Workday AMS system.
- Ensure that the Workday system supports the needs of various departments.
- Collaborate with IT to address any technical issues or enhancements.
Project Management
- Lead and manage cross-functional projects to improve Internal Operations.
- Develop project plans, set milestones, and ensure timely delivery of projects.
- Allocate resources effectively and manage project budgets.
Internal Efficiency Tasks
- Implement automation tools to reduce manual processes.
- Streamline communication and collaboration across departments.
- Optimize resource allocation and workload distribution.
- Enhance employee training programs to improve productivity.
- Conduct regular process reviews and implement best practices.
- Foster a culture of continuous improvement and innovation.
- Monitor and improve customer service processes and response times.
A BIT ABOUT YOU
- Bachelor’s degree in business administration, management, or a related field. Master’s degree preferred.
- Minimum of 7 years of experience in operations management, with at least 5 years in a leadership role.
- Strong knowledge of compliance, risk management, and business analysis.
- Experience with Workday AMS or similar systems.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to drive operational efficiency and continuous improvement.
- Strong analytical and problem-solving abilities.
- Project management certification is a plus.
- Key competencies are:
- Strategic Thinking
- Leadership and Team Management
- Analytical Skills
- Problem Solving
- Project Management
- Communication Skills
- Compliance and Risk Management
- Business Acumen
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each with other.
Acquire BPO is a business outsourcer with a vision is to connect organisations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
This is genuinely an excellent opportunity to be part of a scaling business, offering the opportunity to really make your mark.
At Acquire, come for a career & stay for the fun!
