Strata Administration Assistant

Who is Strata Complete?
  
Strata Complete, part of PICA Group, is an industry specialist in managing residential and commercial unit complexes. We assist in looking after our owners’ groups' most valuable assets, their homes, and their investment properties.

Who we’re looking for
  
We are on the lookout for a customer-focused Strata Administration Assistantto work from our Strata Complete Branch in Hobart. This role is integral to our core business of delivering professional strata management services to our clients. We are a small team and work as one to deliver value to our customers and we love converting challenges into opportunities. We pride ourselves on having fun while working hard to be the best in Southern Tasmania and some of this team’s magic can be found in their warm and friendly approach.

  
What you’ll be doing:

• Provide strong administrative support to two Strata Managers and our Accounts person, in the delivery of strata services.
• Be the first point of contact for our owners, contractors, and general enquiries including the issue of property keys.
• Assume responsibility for general office duties (mail collection, meeting venue bookings, stationery ordering, etc.).
• Manage calls and email queries from property owners, real estate agents, and contractors.
• Understand levy payments and related processes.
• Maintain re-occurring property maintenance schedules including annual window cleaning and gutter cleaning.
• Maintain CRM system.
• Liaise with insurance brokers to place strata insurance policies and assist with insurance claims.
• Support the growth of the business by building strong relationships with owners, residents, property agents, and contractors.
• Organise yourself and assist team members to efficiently complete tasks within the strata operations workflow.
• Attend as required, AGMs or properties with a Strata Manager  

About you:

• Experience in administration and customer service.
• Experience in real estate, insurance, legal or building industries would be beneficial but not essential.
• Excellent phone manner, polite and helpful. You will attempt to resolve queries in the first instance utilising your initiative.
• Confidence with applications within Microsoft Office.
• Management of CRM systems and relevant software.
• Proven ability to work both autonomously and with the team to achieve positive outcomes.
• You’re known for your exceptional document administration skills and attention to detail.
• Have a proactive, innovative, outcome focused approach on tasks and situations.
• You set your own goals and enjoy planning and managing your work to consistently meet deadlines.
• Responsive and adaptable when faced with conflicting demands.
• You’re a natural communicator, you always act with the customer in mind, and enjoy working with and helping people  

What we can offer you!

If you haven’t heard of PICA Group, check us out: http://picagroup.com.au/, I think you’ll be impressed.  We have over 700 staff and 30 branches along the east coast, from Far North Queensland down to Tasmania.  We’re undergoing an exciting transformation, investing heavily in new products, technology and people initiatives – it’s a great time to join and be part of our growth.
  
Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor A 4.6 star rating is nothing to sneeze at.

How to apply
If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link.
  
At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.
  
For up-to-date information about PICA Group, visit us:
  
https://www.linkedin.com/company/prudential-investment-company-of-australia/mycompany/
https://picagroup.com.au/
  
You must have the right to live and work in this location to be considered for this opportunity.
  
It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.