Student Administration Officer, Ihm

The Institute of Health & Management (IHM) specializes in the development and provision of quality postgraduate higher education courses.

The Student Administration Officer oversees the student life cycle at IHM. This role involves collaborating with academics and support services to address academic and personal challenges, providing essential academic support to IHM students. Responsibilities also include advising students on engaging in academic life, directing them to relevant policies and procedures, and ensuring their general welfare. Familiarity with the TEQSA Higher Education Standards Framework 2015 is crucial, with a focus on maintaining and monitoring Student Administration and support policies.

Main duties and responsibilities include (not limited to):

• Maintain contemporary understanding of the student administrative needs from enrolment through to graduation.
• Ensure the maintenance of quality in the support services provided and the documentation procedure.
• Attend to student queries within 24 hours of receiving the support request and ensure that all support requests are responded to in an approachable, prompt, empathic and professional manner.
• Prepare timetables preparation and intake schedules for the student groups at least one month prior to the course commencement date.
• Ensure that all student documents are collected and verified before initiating certificate issuance process.

Selection Criteria:

• Diploma/Bachelor's in any discipline; (Prefers qualification in counselling)
• Experience in administrative and support role in higher education sector
• Proficiency in using Microsoft Office suite and highly developed IT skills.
• Excellent communication skills
• Ability to work independently and good time management skills.