Student And Academic Administration Assistant

Broaden your career within one of QLD’s largest employers.Generous parental leave provisions – up to 26 weeks paid leave.Achieve a work-life balance with 36 hours/wk, purchased leave, + more.Based at the St Lucia CampusAbout UQAs part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.Join a community where excellence is at the core of our culture, contributions are valued and a range of are available, such as:26 weeks paid parental leave or 14 weeks paid primary caregiver leave.17% superannuation contributions17.5% annual leave loadingAccess to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate familyOn campus childcare optionsCheap parking (from just $5 a day)Salary packaging optionsAbout This OpportunityWe are seeking an energetic Student and Academic Administration Assistant to provides a range of student administrative support services within the School of Biomedical Sciences. This role is the first point of contact for student enquiries and an important part of creating a welcoming student experience.Reporting to the Senior Officer, within the Student and Academic Administration team the role is responsible for a diverse range of administrative processing tasks associated with all enrolment and Academic matters relating to students in the School’s courses. The position is required to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and Academic staff.Key responsibilities will include:Provide high quality advice to current and prospective students on a range of topics related to Student and Academic Administration through managing the student enquiries account, assisting with telephone enquiries and over the counter enquiries.Apply a sound general knowledge of Student and Academic Administration and develop specific knowledge of the policies and procedures.Develop knowledge of and utilise software systems to perform student administration tasks and be committed to using new programs as they are developed.Represent the Faculty and University at Courses & Careers Days, UQ Expo and other recruitment and outreach activities as required.This is a full-time (100%), continuing position.At HEW level 4, the full-time equivalent base salary will be in the range $71,640 - $75,957 plus a generous super allowance of up to 17%. The total FTE package will be up to $83,818 - $88,870 annually. As these roles are covered by an Enterprise Agreement, you will also receive regular remuneration increases in line with the Enterprise Agreement..About YouCompletion of a diploma level qualification or an equivalent combination of relevant experience and education/training.High level computing skills, preferably using Microsoft Office software.Excellent interpersonal and written skills, a commitment to providing high level service.Ability to work as part of a team and to organise work flow to meet competing demands and deadlines.High level of attention to detail and accuracy in written work.A strong orientation to the provision of a high level of customer service.An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.Knowledge of University student computer systems and packages e.g. Microsoft office, SI-net, Business Objects, iSuite packages and the use of CRM systems is desirable.In addition, the following mandatory requirements apply:Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.Questions?For more information about this opportunity, please contact Senior Student and Academic Administration Officer Alexandra Peake .For application queries or a full job description, please contact stating the job reference number (below) in the subject line.Want to Apply?All applicants must upload the following documents in order for your application to be considered:Cover letter addressing the ‘About You’ sectionResumeOther InformationAt UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on . We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be , , , , or . Accessibility requirements and/or adjustments can be directed toIf you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.Applications close 14th April at 11.00pm AEST (Job Reference Number - R-36897). Please note that interviews have been tentatively scheduled for 19th April.