Student Hq Administrator

• Hybrid work life balance
• Higher Education organisation
• 7.25hours per day, 5 days per week

Company:A world-class university that focuses on creating future-ready graduates, innovation, and producing research with real-world impact.Role:The Student HQ Administrator is the single service point for all students and the general-public and handles a wide range of student and library enquiries. Handle a variety of student and library enquiries in the broad field of customer service, cashiering (student related fees and payments and library payments), student lifecycle assistance (e.g. enrolment and timetabling assistance, results, ID cards) and library services assistance (e.g. lending and equipment booking enquiries).Responsibilities:

• Deliver a customer focused service that considers stakeholder needs in all processes and practices and in accordance with organisational expectations.
• Assist students with locating, booking and using library resources and equipment.
• Provide assistance and advice to student cohort, staff and the general public face-to-face, via phone (inbound and outbound), via email, social media channels and via live-chat on matters relating to library services, student lifecycle and general enquiries.
• Provide authoritative advice to staff, students, and members of the general public on matters relating to library services and student administration matters.
• Ensure that student records are accurate at all times including ensuring they have applied for and met all government requirements and discounts.
• Effective and accurate student administration processing related to the student lifecycle (e.g. enrolments, timetables, amendments, fee and library payments, generation of student identity cards etc.).
• Fee calculations and fees and library payments processing including associated reconciliation processes.

Experience and skills:

• Demonstrated commitment to providing outstanding customer service.
• General knowledge and experience of tertiary sector operating procedures.
• Ability to work collaboratively with team members or independently.
• Excellent communication skills for assisting customers face-to-face, via phone, email, social media, and live-chat.
• Providing authoritative advice on library services and student administration matters.
• Attention to detail to ensure accurate student records and administration processing.

Culture:
The work culture is built on communication, respect, learning, collaboration, and trust. Prioritise open and honest communication, listening actively, collaborating towards common goals, and fostering trust and respect among team members.The Next Step:To apply for this role, it is essential that you have or willing to obtain a working with children's check.Reference number: NB73977Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your resume, and please let us know if you require any reasonable adjustments when dealing with us.By submitting your resume and other personal information with this application, you consent to this information being collected in line with our privacy policy. Follow the link to learn more -