Student Success Officer

 You will inspire us with your:

• Develop and lead student onboarding programs, including info sessions and webinars
• Grow your presenting, interpersonal and organisational skills
• Be a part of our dedicated team committed to Student Success and excellence!

 Be challenged and imagine with us

We are seeking a dedicated and dynamic individual to join our team as a Student Success Officer. This role plays a crucial part in ensuring that our students receive the necessary support, guidance, and resources to excel throughout their academic journey.

Your responsibilities will include:

• Presenting to audiences both online and in person.
• Contributing to and providing high-quality communication and support to new students using a variety of digital channels.
• Assisting with activities, advice, and support for students.
• Supporting and directing student mentors and mentees within the Peer Mentor Program and other programs that assist in Student Success.
• Proactively engaging students and providing them with support to enhance their academic and personal development.
• Delivering administrative and student support processes across the student lifecycle in relation to onboarding, success, and retention,
• Preparing minutes, spreadsheets, and reports as required to support program activities and initiatives.
• Responding to program-related student enquiries promptly, aiming to resolve issues at the point of contact, and empowering students to self-manage future enquiries.
• Supporting and directing a range of activities and programs that contribute to Student Success and engagement.
• Providing advice and interpretation on relevant policies, systems, and procedures related to Student Engagement and Success to staff and students.
• High-level administration and customer service experience.
• Proven interpersonal skills, including the ability to communicate and build relationships with a range of diverse stakeholders.
• Ability to stay organised and work to competing deadlines.

Customer-focused service delivery and promotion of a continuous improvement culture is fundamental to this role.

This continuing position is full time at a HEW 5 Higher Education Level and will be based at Callaghan Campus (Awabakal and Worimi land)

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni. 

About the Unit

The Student Engagement unit is tasked with providing a holistic student engagement experience from the time students accept their offer and throughout their journey at the University. This includes orientating students as they arrive, proactively supporting and keeping them on track with their studies and providing an enriched campus experience to help students develop a sense of belonging and social connection.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• The remuneration for this position is from $77,858 - $90,316 p.a. + superannuation and is commensurate with skills and experience
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs 

Your next steps 

Please visit here for a guide on how to apply for a role.  

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
• A statement addressing the Essential Criteria listed below:

1. Demonstrated high level of customer service and administrative skills including the ability to prioritise multiple tasks, meet deadlines and maintain attention to detail.
2. High level verbal and written communication skills, including the ability to present to diverse audiences online and in person.
3. Excellent organisational and project management skills, including scheduling, prioritising, and event coordination.
4. Demonstrated ability to work flexibly, independently and as an effective team member contributing to goals of the portfolio.

Marketing and communications skills and experience would be highly desirable. 

To ensure that your application receives full consideration, it's important to address the selection criteria outlined in the application process. This helps us better understand your skills, experience and suitability for the role as well as demonstrating your ability to follow instructions.  

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words). 

For specific position enquiries, please contact Rob Brooks, Manager Student Information and Communications on (02) 4921 6*** or via email **********@newcastle.edu.au

Having Difficulties? Please reach out to us: **********@newcastle.edu.au

Closing date: Tuesday 14 May 2024 at 11.59pm AEST

We are excited to be Looking Ahead with you