Student Support Officer - Education

Do you have experience in a Customer Service Centre?

Do you have a passion for high-level customer service?

Would you prefer to have access to a bonus scheme that rewards your efforts?

Would you like access to free learning and development opportunities? 

Interstate applicants are welcome to apply (WFH)!

Who we are:

We are a respected educational provider, dedicated to providing high-quality education and training to our students. With a commitment to excellence and a passion for empowering individuals, we're on a mission to shape futures and make education accessible to everyone.

Our ideal new teammate:

We're looking for someone who embodies our commitment to education and service. To excel in this role, you should possess:

• Excellent communication and interpersonal skills.
• A customer-centric approach, with a focus on providing exemplary service.
• Professional phone manner and etiquette.
• Ability to lead by example.
• High-level organisational abilities and attention to detail.
• The ability to work both independently and contribute to a team.
• A genuine passion for helping individuals achieve their educational goals.
• Extensive experience in a call center environment.
• Experience in an RTO environment will be highly regarded.
• CRM experience
• Microsoft Office experience
• Competent with technology

The Role: 

As a Student Support Officer, you'll be the friendly voice of our organisation. You'll play a vital role in ensuring our students have a smooth and positive learning experience. Your responsibilities will include:

• Assisting students and prospective students with inquiries via phone, email, and in-person interactions.
• Providing information on courses, enrolment progress, and program details.
• Support customers with Recognised Prior Learnings (RPL)
• Handling and resolving student concerns and issues with empathy and professionalism.
• Coordinating student records and documentation.
• Collaborating with our training and assessment teams to facilitate a seamless learning journey.
• Calling students for outstanding payments
• Maintaining a high level of service quality to enhance the student experience.

What We Offer:

An innovative and supportive team environment - we care!

Opportunities for personal and professional growth - no glass-ceilings here!

Competitive compensation and benefits - be rewarded for your hard work!

All employees can enroll in a Techskill course to a value up to $10k for free!

 If you're passionate about customer service and education, we'd love to have you on our team. Apply today to embark on a fulfilling career journey with us!