Study Hub Services Officer

Position Details

• Fixed term | Part-Time at 0.2FTE (1 day a week)
• Higher Education Officer Level 5 | $77,686 - $85,736 pro-rated p.a. plus 17% Super.
• Location: Mount Gambier | On the Traditional Lands of the First Nations of the South East.

​About the Division of Student Experience and Management:
Our mission is to help students feel welcomed, supported, and empowered with confidence to succeed at University. In collaboration with staff across the institution, the Division provides support across the student and teaching lifecycles, from admission to graduation. We also provide supports that aim to improve and enhance the student experience, including activities that support student wellbeing, connections, and progression that help students achieve success at Flinders.
About the Role
Located at Flinders Regional, Rural and Remote Study Hub - , Flinders University is seeking a vibrant Study Hub Services Officer to provide front-line support services to students, staff, and a wide range of stakeholders. This pivotal position operates in a supportive local support services team with the aim to positively impact the customer experience and contribute to a welcoming, engaging, and activated Study Hub Environment.
As the Study Hub Services Officer, you will be accountable for:

• Advising and supporting students on a range of student administration and learning services.
• Providing a welcoming and supportive environment for students, and efficiently resolving their enquiries through first contact resolution or by warm referrals
• Utilising Flinders' student and enquiry management systems (CRM) to interpret, document and refer student enquiries on to appropriate specialists teams as needed.
• Supporting local events and student focussed activities in conjunction with other teams across the University.

​​About You
With a demonstrated excellence in customer service, the successful candidate will be an approachable individual, with a vibrant attitude that allows staff and students across the university to feel supported. Your ability to easily foster positive professional relationships will contribute to the development of an inclusive, cohesive, and encouraging team culture. Your organisational and time management skills will be the key to your success, as you demonstrate your ability to exercise judgement, show initiative and prioritise workloads to meet strict deadlines.
The ideal candidate will also demonstrate:

• Commitment to continuous improvement, including the ability to implement initiatives that enhance business systems, processes and procedures to improve customer experience.
• Ability to carry out tasks maintain high levels of integrity, confidentiality and sensitivity.

Life at Flinders and Flinders Regional, Rural and Remote - Mount Gambier
We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.
Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So,

• 17% Superannuation + salary packaging options
• Flexible working arrangements and flexible hours.
• Wide range of professional development activities and services available via a Professional Development fund.
• Training and support.
• We embrace diversity and promote equity and inclusion for all students and staff.
• Vibrant campus life and amenities at our Mount Gambier campus.

Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.
• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University

.
How to Apply and Information

• You are required to submit Suitability Statement addressing the below three Key Position Capabilities listed on the

• Effective to well-developed customer service skills and experience in a front-line customer service environment where a positive, engaged and solution-focused approach is required.
• Effective to well-developed written and verbal interpersonal skills and the ability to develop, maintain and enhance relationships with a broad range of stakeholders.
• Demonstrated ability to work autonomously and show initiative.
• For more information regarding this position, please contact

​Please note, late applications and applications sent via agencies will not be accepted.
Certification
Applications to be submitted before 10:00 pm:
01 Feb 2024
At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
Flinders. Fearless.