Subscriber Technical Officer

Position Overview

Provide high quality and high value support services to customers within the Queensland GWN radio network. While also maintaining a strong working relationship with customers, internal stakeholders and sub-contractors to provide maximum exposure to operational issues and priorities.

Key Responsibilities

• Support of the subscriber devices deployed within the Queensland GWN radio network.
• Perform equipment configuration and refurbishment tasks as described below to high quality standards:
  o Program subscriber terminals as per prescribed procedures.
  o Ensure the relevant systems are updated when any subscriber equipment
  configuration is altered by the subscriber team or subcontractor representatives.
  o Identify faulty equipment and materials and determine the most suitable course of action to repair.
  o Perform asset tagging including updating any applicable database.
  o Coordinate asset movements in line with Subscriber Services requirements, other departments and various project activities.
• Provide support for diagnosing and where possible correcting equipment configuration related issues.
• Produce vehicle equipment installation designs and create design documentation.
• Inspect customer vehicles to ensure that vehicle systems are installed in conformance with the relevant vehicle installation designs and configuration requirements and ensure that installations are robust and of high quality standard.
• Ensure that the subcontractors follow the relevant processes and procedures including submitting the required documentation for vehicle installations, de-installations and field support.
• Act as an on-site representative and coordinator for day to day matters relating to vehicle installations, de-installations and field support.
• Develop and maintain good working relationships with customers and subcontractors at the various worksites.
• Identify technical and other issues or improvements for the maintenance of subscriber terminals and completion of vehicle installations.
• Provide monthly reports and data.
• Comply with Motorola policies, procedures and practices.
• Inspection work may be required to be performed at locations other than the primary site.
• Must be prepared to work overtime as required.
• Participate in the On Call Roster for after hours primary response.

Basic Requirements

Education & Qualifications
Desirable:

• Associate Diploma or degree in Electrical / Electronics or equivalent.
• Certificate III or IV in Electronics / Radio Trades Certificate, Auto electrical or relevant trade qualification (e.g. in communications, radio or electronics).
• Studies in Automotive, Engineering, Customer Service or Project Management.

Professional Experience
Essential:

• Customer service experience.
• Experience with electronic or telecommunications equipment.

Desirable:

• Installation of electronic equipment into vehicles or auto-electrical experience (highly desirable).
• Experience with two way radio equipment.
• Experience in carrying out quality assurance inspections in vehicles.
• Experience in the use of digital communications test equipment.
• Electronic equipment configuration.

Inclusion and Diversity

Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status and other areas of potential difference.